Renaissance Philadelphia Downtown Hotel

401 Chestnut Street | Philadelphia, PA 19106  [SEE MAP]Philadelphia, PA  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Thanks Jin ! 🤩

Dec 1st, 2020

Hey guys just real quick wanted to give Jin a S/O her customer service was a step above the rest. She made me and my partner feel like VIP’s when we checked in and not to mention the Hotel was super nice and swanky! If you are a fan of art and interior design this Hotel is gonna blow your mind! I definitely recommend this Hotel and ask for Jin she will definitely take care of you! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Decent Stay; Great Location; Boutique Feel

Oct 22nd, 2020

I rated my stay a 3 because it was a pretty average experience. The location of the property is just FANTASTIC; it's literally right next to Independence Hall and the Liberty Bell center, a few blocks from the Penn's Landing waterfront, close to city hall, and not far from South Street with tons of different restaurants, shops, etc. I don't think any hotel in Downtown Philly is better situated. The parking situation is a bit odd. The hotel advertises valet service but when you pull up there is no one readily available to provide that service (you have to go inside); however, there is a public parking garage literally around the corner and the rates are cheaper than the valet anyway (and FYI, the hotel uses that garage for valet as well, so you might as well save yourself the valet cost). The hotel was clearly recently renovated and the rooms are uniquely and nicely decorated, and very fitting for the Philly culture and feel. My only gripes here are that the Black accent walls can make the room feel a bit dark and the lack of storage space is strange for a hotel (there's only like 2 small drawers and a SUPER tiny closet); seems an odd design choice when the room clearly has ample space to accommodate more storage. The hotel definitely has the feel of a smaller boutique hotel, which is nice if you enjoy that kind of experience. The service was decent, but not as stellar as I've come to expect from a Renaissance Hotel. My biggest gripes (other than the delays in waiting for an elevator since they're small and the restrictions are to have only 2 people at a time in them or one party) were the lack of basic amenities that you would expect from a 4-star hotel, like having a little shop to pick up essentials or even vending machines. Also, my husband and I have stayed at a few hotels during this covid era and it didn't seem like the hotel takes the cleanliness and disinfecting of public spaces and rooms as seriously or thoroughly as other hotels. We never once saw anyone wiping down anything in public spaces (and we were in and out of the hotel for 3 days straight) and we even saw one of the housekeepers cleaning one of the rooms on our floor without wearing a mask. I did provide this feedback to the hotel and someone got back to me right away, which was nice. All in all, not a bad stay. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Perfect Place to Stay

Oct 7th, 2020

First off, the room was clean--I like the hard surface floors (no dirty carpeting) and the decor was all historic Philly related--loved that! There's a restaurant and bar right downstairs and we went to both. We were able to walk to Chinatown, Zahev, Reading Terminal Market and even Washington Square Park. We also walked to a Old Town Pizza and to a couple of nearby bars for happy hour. This review is way too late because I lost the contact info for the employee who was most helpful, but I just found it! The night auditor, Chun, took the time to recommend several Korean restaurants since my husband loves Korean food. So thank you Chun! The restaurant manager Kyle was also very friendly during our stay over Christmas. They both made us feel very welcome. Be warned--the check-in is hard to find as you have to walk straight through the lobby and turn left. It's in an alcove, but you only go there during arrival and departure, so--very smart to not have it front and center taking up a lot of their beautiful space. Just takes some getting used to. I highly recommend this hotel! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great location and property in Philly!

Sep 15th, 2020

We had a quick overnight and could not have had better hospitality and felt safer. Everyone was so welcoming and even greeted our dog with treats. Perfect location in historical area- great for walking. Tons of restaurants in the area. Very covid conscientious and clean hotel! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Customer Service/Giancarlo Rodriguez

Aug 7th, 2020

I travel a lot for my job and more times than not when checking in to a hotel the front desk receptionist are nice but at this hotel they really know how to treat a guest. Giancarlo Rodriguez was exceptional when I checked in. He suggested great places to eat. I would definitely return here for leisure. TRIPADVISOR.COM USER 

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