Renaissance Phoenix Downtown

50 East Adams Street | Phoenix, AZ 85004  [SEE MAP]Phoenix, AZ  [SEE ADDRESS]
Credit

Courtesy of Renaissance Phoenix Downtown

Find the Best Price

at the Renaissance Phoenix Downtown

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Guest Reviews

TripAdvisor Traveler Rating 1

Poor customer service for elite customers amid covid-19 cancellations.

Mar 11th, 2020

The one time I fall victim to the "advance purchase" rate was for a national meeting that is held three times a year like clockwork and has never been cancelled. Fast forward to now and my conference is being cancelled. I am an attorney who understands policies. However, every other company is making accomodations for their customers. I politely asked for a one time exception since I am a loyal platinum elite customer, and they refused. I know times are tough, but if my $1000 is making or breaking the bank right now, that's really sad. I am presently escalating with corporate. This hotel manager should be embarassed. I would warn against staying here as I'm sure the everyday customer service is just as poor. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not as good as previous stays

Mar 11th, 2020

My several night stay finishing today was certainly not at the same level as previous years. It starts in the Concierge Lounge. Zero personal interaction. No cereal, no chocolate milk etc. Very different. The room was good...no issues. Front desk staff were not personable as in the past. Like I said prior, there certainly is a noticeable difference and I confirmed this with several colleagues attending as well. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Accommodating and gorgeous!

Mar 8th, 2020

Fantastic customer service by Christopher at reception. He offered great dining recommendations and sightseeing ideas. The hotel is in a great location, is clean, beautiful and spacious. Lots within walking distance if you’re looking for a night near one of the many Phoenix venues. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Returned lost item

Mar 2nd, 2020

After checking out of the hotel, there was a realization of a couple of items that had been left in the hotel. Communicating this with the staff was easy and the result was the items were returned a few days later in the mail. Overall an excellent experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Real travelers don’t count

Feb 28th, 2020

When I walked in to hotel dozen people are standing in the lobby nobody acknowledge me .Turns out the employees are there to Dib mosh dance for someone from corporate Meanwhile I told the staff my husband joining me for a business/birthday day and nobody cares. Hotel iin good condition Concierge‘s room is great just saying when you spent 70 nights plus expect the same as corporate Valet parking is mandatory in the hotel due to “city” TRIPADVISOR.COM USER 

If you make a purchase from our site, we may earn a commission. This does not affect the quality or independence of our editorial content.