Renaissance Phuket Resort & Spa

555, Moo 3 | Mai Khao, Phuket 83110  [SEE MAP]Mai Khao, Phuket  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Fantastic value and wonderful hotel

Jan 23rd, 2021

We recently booked a week stay at this hotel because our friends were staying there and had been several times previously. They had a fantastic promotion where you booked a room and received food and beverage vouchers each day. We as a family of 5 had a extremely relaxing and enjoyable stay. Kids club was a hit; it was a little small but perfectly suitable for our young kids. The Dino park had a great slide and lovely kids pool. The head chef was engaging and hospitable and the food was healthy and always delivered within a good time (this is important with kids). The staff were accommodating and friendly and the sandbox was a lovely spot to enjoy our dinner and watch the sunset. Khun ‘R’ in particular was extremely efficient and helpful and went over and above to look after us. Can highly recommend this hotel for anyone looking for a 5 star hotel in Phuket - location by the airport was great - we only left the hotel to go to turtle village! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fabulous!!!

Jan 18th, 2021

What a lovely hotel!!! This is our second time here, always good service and we are like to stay here,very beautiful lobby, good location. Outstanding staff!!!!!! 10/10 Front deck, FB (Tanny,Sunny,Mama,Bam,Pattar and more i couldn't remember) they are nice, polite and very helpful, the service is very good SUPER GOOD, i don't how to describes the service here this is unbelievable!!! Breakfast is amazing! i love the egg benedict it was so so goooooood. MIND BLOWN!! The food here absolutely delicious fresh and good quality. Love this hotel "R" We are all happy to stay here and we will come back again ^o^ Highly recommend this place!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

5 Star Plus Experience

Jan 15th, 2021

Exceptional Service Excellent Facilities This review is based on a week- long staycation as part of a longer holiday experience in Phuket. Since so many reviews provide more of an overall perspective I’ll focus this review on the following: Service and Facilities. While I usually expect Thai hotels to provide exemplary service, the Phuket Renaissance staff far exceeded my expectations and prior experiences at Marriott properties. The key for me was the authentic interactions. You can tell when a staff member is putting on a fake persona ( just visit most chain hotels in USA😩). But on this property staff members were truly interested in conversations and more importantly, focused on ensuring your needs were met. Obviously this property’s leadership team had done an outstanding job setting a positive climate which results in a high level consistent service across departments. It has been a pleasure getting to know the staff here and I look forward to sharing this experience with many friends post Covid. The second area I’ll review is the facilities. While on holiday I still enjoy time for fitness and the Renaissance fitness center was the perfect place for a solid workout. The equipment is Life Fitness and appears new. Plenty of machines to use and a range of free weights to compliment your routine. There’s also plenty of cardio options AND the staff offer free daily classes. I took the early morning ab/stretching class with Kuhn Leem and while it was tough; he also made it fun. I strongly recommend this young man as a PT and will schefule private trainings next visit. The property also offers bikes to cycle around the property but you can also go outside the hotel and explore the local area. There’s about a 3 km ride around a very beautiful lake filled with nature. It’s a great early morning ride. The other option is a jog or walk in the expansive beach. I suggest early morning or evenings at sunset. Spectacular. I also got in a couple fitness massages at the spa. This is another beautiful part of the resort and the mood is all about relaxation and calmness. The herbal tea after the sessions at the fish pond was incredible. Let me conclude my a review of my room: Garden pool villa. Talk about serenity and privacy. Huge space with a very comfortable bed and string shower. The wifi works consistently throughout the property and there are plenty of outlets for your devices. So - if you’re looking to escape the madness of Covid or of daily life - then the Renaissance Phuket is your choice. Trust me when I tell you that you’ll be glad you did so. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

ความสกปรกของเตียงนอนเเละความไม่เเคร์ลูกค้าของพนักงานหญิงระดับ Manager of rooms

Jan 14th, 2021

ตั้งใจว่าจะเจอสิ่งดีๆ เมื่อเลือกเเล้วที่จะมาพักที่ Renaissance Phuket resort & spa ได้ห้อง 329 สิ่งที่เจอคือ อย่างเเรก Rain shower ใช้ไม่ได้ ไม่มีนํ้าออกมา เเต่ยิ่งกว่านั้นคือ ***** เมื่อเปิดผ้าคลุมเตียงออกมา ผ้าปูที่นอนเปื้อนมีคราบสกปรกอาจเป็นคราบประจำเดือนหรือรอยคราบอุจจาระของคนพักคนก่อน เเล้วยังส่งกลิ่นด้วย เเล้วเมื่อเปิดออกดูอีกชั้น เจอชัดเจนขึ้น สกปรกสุดๆ ช่วงนี้สถานการณ์แบบนี้ นี่หรือคือ การรักษามาตรฐานสุขอนามัยของโรงแรม Renaissance Phuket ตอนนั้นเที่ยงคืนครึ่งเเล้ว เลยไม่ได้ย้ายห้อง พนักงานมาเปลี่ยนให้ใหม่ เเต่เราก้อนอนไม่หลับเลยทั้งคืนเพราะความรู้สึกมันเเย่ๆมากมาก เช้ามาเลยคุยกับพนักงานระดับ manager ผู้หญิงคนหนึ่ง พูดจาเเย่มาก มีช่วงที่สั่งให้เราไม่ต้องพูดเเต่ต้องฟังเขา เขาบอกว่า คิดว่าเเม่บ้านทําให้สะอาดขึ้นเเล้ว น่าจะพักได้ นี่หรือคือความคิดของระดับ manager เเล้วยังบอกว่าการที่เขาให้ check out late ได้ถือเป็น compensate เเล้ว ( ทั้งๆที่เรามา check in ก้อเกือบหกโมงเย็นเเล้ว ) พูดจาเเย่มากกับลูกค้า และ ไม่มีความเเคร์อะไรลูกค้าเลย สุดท้ายให้ทดเเทนเป็นเเค่คูปองหนึ่งพันให้ใช้ในโรงแรม ซึ่งมันทดแทนไม่ได้กับความรู้สึกที่เสียไปเมื่อเจอสิ่งสกปรกสุดๆแบบนี้ ไอระเหยที่เข้ามาทางจมูกอีกด้วย เเละการพูดเเบบไม่ให้เกียรติลูกค้าเลย เรื่องจริงที่อยากส่งต่อ ไม่อยากให้ใครเจอเเบบนี้ค่ะ Terrible problem solving First time and last time at Renaissance Phuket. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Beautifully Tranquil Hotel

Jan 9th, 2021

We loved our time at this hotel. It is very peaceful and designed with tranquility in mind. The kids club is fabulous with a mini kids water splash park behind it with lovely pool chairs for lounging while your kids play. The Sandbox restaurant had delicious food and the infinity pool and beach are perfection! The Manager (Roxanne) was very friendly and helpful! We left feeling relaxed and happy with our stay. Breakfast is SUPERB the restaurant is stunning! Great job Renaissance your standard of service is outstanding! TRIPADVISOR.COM USER 

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