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at the Renaissance Reno Downtown Hotel
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Oct 20th, 2020
The hotel is stunning and the decor is top notch. Our room was very nice. Free parking is appreciated. The river below is nice. Be aware if you do a riverwalk, you may end it short due to the amount of homeless. From the hotel's restaurant (very good food by the way), you can enjoy it more as you have elevated views just over the river scene. Sanitizer plentiful in the hotel although could have used some inside the gym. Room for improvement- Tried dialing "at your service" a couple times (at different hours) and didn't get any answers. Also, was told the pool was closed for the season but near my check out time found out it wasn't (beautiful, 75 degrees out and would have loved to tried it). Recommend this hotel if you appreciate stunning, modern hotels but don't mind that you may need to visit the front desk or restaurant if you need a question answered or food ordered. Also to note for platinum & titanium status members, no daily breakfast voucher offered, only welcome points. I stayed at a Renaissance in Denver this month that offered daily $10 vouchers on top of the $10 welcome voucher. Due to the positives, I look forward to returning next week for another stay and hopefully can try the pool. TRIPADVISOR.COM USER
Awesome hotel in middle of crap
Sep 23rd, 2020
This hotel has so much to offer...too bad it wasn’t in a different town. There is nothing in Reno and I never felt safe even in broad daylight. Too bad the game room wasn’t open while we were there to give us something to do than to go out in town and feel like you might get stabbed or shot when you walk around a corner. TRIPADVISOR.COM USER
Renaissance and Elizabeth(front desk) ROCK!
Sep 10th, 2020
Reno was such a disappointment other than this Hotel! Once you walk through the doors to the hotel its like walking into an oasis. Elizabeth is a true asset to your company. She went way above and beyond to assist me on my stay in reno. She needs to be applauded for her guest services. This hotel stands out from all others and so does she. Clean safe and inviting. Thank you to the entire staff for a horrible trip made bearable. Thanks Elizabeth! Keep smiling and doing what you do! Just know you truly made a difference for me and I will never forget you or this hotel for that! TRIPADVISOR.COM USER
$75 pet fee
Sep 7th, 2020
I’m travelling with my wife and my dog. We got to Reno, and we booked a night at this hotel. During the check in they told us there was a fee for pets. You MUST pay $75 for your dog even if you stay just one night. They don’t tell you that while booking, just when you are checking in. What am I going to do with my dog if not? Well you have to pay the fee. I do not recommend it If you go with your dog, or at least now you know that you have to pay an extra $75. TRIPADVISOR.COM USER
Jul 25th, 2020
I will never blame a place for things it can’t control, but I do have to reference the large amount of homeless individuals in the surrounding area. The hotel is amazing in every way, staff,rooms, pool, and river view made my stay great. I honestly don’t think they could have done anything better. Like I said before the only thing keeping them from a higher rating is our lack of ability to walk around do to the element in the surrounding areas. I will 100% be back when there is an event in town. TRIPADVISOR.COM USER
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