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at the Residence Inn Amarillo by Marriott
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Questionable construction + nonworking keycards
Sep 14th, 2020
Checked in late at night and drove to the side entrance which is next to our room. Unload bags from car and the keycards don't work. This is not what you want to do after a long day of driving. The walls and ceilings were cracking, chipped, and generally in poor condition. See pictures. The cracking on the ceiling is ~2 feet long. Not sure if it's water damage or what. Hotel is located on I-40 service road, so can be noisy. Ask for a room away from highway if possible. Bed was comfortable and the living room/kitchen was fine. TRIPADVISOR.COM USER
Sep 7th, 2020
You would think the rooms are being cleaned thoroughly during this COVID-19 Pandemic but appears to not be the case. The Hotel Management needs to pay close attention to detail on cleaning the sofa when pets had been present prior. The dishes were dirty inside the cabinets ,and all other glasses were sticky and not clean.. Also, the curtains had holes in them. Hard to believe that things like this are being overlooked and neglected. TRIPADVISOR.COM USER
Filthy and bad management
Aug 28th, 2020
We stayed @ Residence Inn-San Angelo, TX (WONDERFUL & CLEAN) from 8/ 5 thru 16th, while we were in the process of adopting a baby from TX. We were nearing time we could leave TX & decided to move to a Residence Inn closer to TX border to shorten our drive home to ID. This ended up being a huge mistake. The room was filthy. My MIL (mother-n-law )used a damp rag to clean the carpet &went to the store to buy cleaning supplies. There was food in the drawer next to the bed &on the floor- bathtubs so dirty I couldn't let my kids take a shower until we cleaned, food on silverware &dishes in the cupboards- just to name a few things. (I have plenty of pictures) You might be asking why we didn't just find another hotel... we are a family of 7 that had already been stuck in a hotel for 13 days our 5 kids were utterly exhausted. So, we decided to clean the room instead of packing up kids & luggage to go out &find somewhere clean. After staying 2nights we were glad to leave but in the midst of packing we left my business camera. My MIL frantically called the hotel when we realized our errror. She spoke to a girl on duty on 8/19 in the pm- this girl wove a fantastic tale of how Housekeeping is in charge of all lost &found &that she was unable to see if it had been turned in but, that we could call in the am to speak with housekeeping because there was nothing she could do for us. My MIL called back &asked if she could at least go check the room to see if the camera was there-she stated she would check the room she came back to tell us the camera was not in the room &to call housekeeping in the am. I called in the am 8/20 and spoke to a lovely gal - who stated she would check lost & found for us &go check the room- she called me back to let me know she found the camera in the room &would ship it to us right away. She is the only bright light you have in that building &needs to be commended on her customer service! Other than her- I am an EXTREMELY dissatisfied customer. TRIPADVISOR.COM USER
Aug 25th, 2020
Everything was filthy. All dishes were dirty and put back in cupboards. Coffee pot still had coffee in it. Urine stains on sleeper bed. Hair in shower and sheets. Disgusting Staff sitting on ground at entrance smoking. Wierd.Front door had been kicked in. TRIPADVISOR.COM USER
BAD CHOICE NOT COVID SAFE!!!!
Aug 22nd, 2020
As a Marriott Rewards member for at least 20 years you would except very good service & rooms. Not this hotel.... Not even COVID SAFE!!!! NO AIRCONDITIONING other than fans & makeshift AC units in every room. My rooms (2) had not even been cleaned the sheets had hair & body marks all over the sheets in both rooms. I had kitty litter all over the closet & floor. Dog pee stains all over the living room & bedrooms.... When mentioned they acted as if I was in the wrong. & Threw sheets at me so I could make both beds after driving 1500 miles. They did not offer breakfast since COVID. No coffee in the rooms. But to top it off they turned on the sprinklers causing water spots all over my new SUV after drying it & getting packed up to leave they turned them on again..... OMG!!!!! What a nightmare this Marriott is. Staff is so rude... After reporting this they again at as if I was in the wrong no compensation. I am definitely switching my choice in Hotel chains. I do have pictures ……. TRIPADVISOR.COM USER
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