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at the Residence Inn Anaheim Hills Yorba Linda
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Nov 22nd, 2020
I visit this area two to three times a year for stays ranging from 5 to 8 days. Lodging options are limited and divided in the main between Residence Inn and Ayres Suites across the highway in Yorba Linda. Ayres Suites has less availability—there’s a reason: they offer a better complimentary breakfast and offer a high standard of cleanliness. I always liked Residence Inn for its location, but this year there is a trend of slacking standards in the food and attention to details in the rooms. This last stay, there was no shampoo for three days, missing packets of regular coffee, no vacuuming for the entire week, no trash removal one day, and accumulating hair on the bathroom floor as well. The fire pit is a smoking maven’s stronghold and the rocks are peppered with cigarette buds. When the front desk manager sounded definitively gruff and curt on my last day relative to a late checkout, I’m done. Ayres Suites from here on out. I understand this review may sound petty to some, but I’ll remind all that this comes in at $1,400 for the week. TRIPADVISOR.COM USER
Service Animal Charge
Oct 18th, 2020
Very disappointed to be charged $100 for my Service Animal. Not Therapy, SERVICE ANIMAL. I was asked general what skills are performed along with PTSD. I was told PTSD was not covered. I agree PTSD is not covered, yet the other skills are. I was then asked the specifics of the physical skills the animal performs. I again mentioned stability, balance and stairs. I was then told they were not covered because of PTSD. I again told the person at the front desk I understand the differences and she went on to tell me I was incorrect. Terrible customer service, despite claiming to be a pet friendly/ SERVICE ANIMAL friendly facility. THEY ARE NOT! Shame on Marriot/ Residents Inn. TRIPADVISOR.COM USER
Mar 9th, 2020
We love staying at the Residence Inn, and this location was no different. The staff was friendly, from the welcoming front desk girl to our housekeepers. My family and I really enjoyed our stay. Would definitely recommend! TRIPADVISOR.COM USER
Mar 8th, 2020
The staff at this hotel went out of his or her way to make sure our stay was comfortable. The room was spacious and clean. The complimentary breakfast is a life saver in the morning and there was enough variety to please my picky eaters. I was impressed by how clean the dining room remained. Highly recomment TRIPADVISOR.COM USER
Outstanding experience! Phenomenal staff and family-friendly environment!
Mar 7th, 2020
My boyfriend and I stayed here with our three children and two dogs for about a week and loved every minute. Our children are a little rambunctious and our dogs both occasionally suffer from high anxiety but the hotel employees took it all in stride. Truly exceptional staff, from the very top all the way down, everyone was incredibly helpful and friendly, making us truly feel like part of the family. Our suite was beautiful with plenty of amenities for the price. The only downside I can really say is that I wish it had been a little closer to some of our destinations but that is a small price to pay for everything we received at the price we got it for. I highly recommend this hotel to everyone I know and anyone else asking! TRIPADVISOR.COM USER
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