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at the Residence Inn Atlanta Downtown by Marriott
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Sep 9th, 2020
Standard Residence Inn room. Smell of marijuana in hallway of 12th floor gave me a contact high. Paid extra for the breakfast, only to be told no breakfast because of Covid. Asked them to just credit the $16 extra I paid for the meal to my card and they refused, some BS answer about no breakfast was listed on their website (then why charge me for it). Wasn't going to argue with them over such a small amount. They said no valet parking because of Covid, then charged my $35 per night to self park in the garage a block away that was nearly empty on a weekend. Sounds of drilling early morning for construction nearby was maddening. VERY subpar for a Marriott product. Stay elsewhere! TRIPADVISOR.COM USER
I am extremely Happy! This is from now on my family Home away from home
Feb 2nd, 2020
I don’t know where to start . I checked in on January 31,2020 and the young lady Shasta was phenomenal. She gave us exceptional service. She made us feel right at home and like family. Need more workers like her. We will look for her every time we visit here in GA. From her smile to her elegant speech. We enjoyed every minute of our visit with her at the desk. Now as of this day Feb.1, 2020 Manager Williams took the cake. We was locked out of our room because our daughter put the inside lock on the door. Mr. Williams went above and beyond helping us. Until the matter was resolved he gave us a loaner room for all about 30 minutes. Even the gentleman who came and opened the door , he was so nice and polite and wanted to make sure our key was working and our daughter was ok. Please give all 3 workers a pat on the back and to help train those around them. Mr. Williams I pray that everything you touch Sir prosper. Sir thank you for going above and beyond. I will tell everyone I know ❤️ My family and I will never forget this. We are from Florida, a long ways from home. I will forever love this location . I have not seen exceptional service at any hotel/motel NEVER in my life until now. Please make some noise about this survey . People love to talk about the bad, but what about the good ? Mr. William we love you Blessings TRIPADVISOR.COM USER
Jan 13th, 2020
We stayed here so we could walk to the Celine Dion concert. Our room was clean and comfy. The staff was very accommodating and nice. The valets were super helpful. I felt very safe and comfortable. The room was quiet and dark, just the way we like it. I would definitely stay here again. TRIPADVISOR.COM USER
Older, but central and well kept.
Nov 24th, 2019
Stayed here due to its location to Atlantic Station for a Cirque du Soleil show. Terrible parking - but it is downtown. Decent breakfast. Tubs have a handrail thankfully as even though they have a studded floor, they are still slippery. Friendly, helpful staff and like all downtown locations - a fair bit of noise (sirens, etc) until about midnight. However, only 0.6 mi from the venue. TRIPADVISOR.COM USER
Conference spot of history
Nov 15th, 2019
In town for conference, was booked here by company. Historic building and internals, nice niche look. Room was appointed as expected, but bed was hard, almost uncomfortable. Breakfast was average, leaving few options for dietary concerns. The night mixers were less appealing, so often dined elsewhere. Room was quiet, met needs, and not far from conference site. TRIPADVISOR.COM USER
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