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at the Residence Inn Boston Logan Airport/Chelsea
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Sep 6th, 2020
Wanted a weekend getaway with my wife and decided to book this Residence In because of the other reviews and the fact it was a newer hotel and the fact it's a Marriott chain I felt it was a no brainer. One we arrived I was pleasantly surprised how nice it was. It's close to the airport, close to restaurants and also close to the north end of Boston. It's tucked in among other 3 star hotels as well. The one thing that concerned me were the kind of people that were hanging out around the outside of the hotel. Not sure if they were guests or just loitering but it made my wife and I very unsafe. These were NOT the kind of cliental that would stay at a Residence Inn. More like a Motel 6! I pay extra money for the safety, security and the ambience of a 3 star or better hotel. I won't be staying in this area anymore. TRIPADVISOR.COM USER
Aug 30th, 2020
For the price of this establishment, the hospitality is very rude. (regarding the night shift) A minor incident was escalated by the staff and when confronted about the issue I was hung up on and threatened by the manager of police involvement when I calmly tried to resolve the issue. VERY disrespectful especially for my first stay in Boston. Lovely hotel, with poor mannered staff, would not recommend if you intend to enjoy your stay in Boston. TRIPADVISOR.COM USER
Costumer service at its best
Jul 8th, 2020
Been there today, asked the help desk receptionist, the two ladies knows their job and hiw to treat guests, the gentlemen driving the van is helpful, briefly all staff are doing a very good job. Thanks for Jenny . TRIPADVISOR.COM USER
Perfect and family
Feb 27th, 2020
This was a really good stay for us! The property was well priced and super market is really close. The kids loved the small pool and the staff was really friendly. Overall the experience was good and the breakfast was even better! TRIPADVISOR.COM USER
Perfect place to stay for a visit in Boston
Feb 11th, 2020
This hotel was clean, very nicely decorated and the rooms had all that we needed. Loved having the mini fridge, microwave, sink, dishwasher, etc. Close to downtown Boston. We would definitely stay in this hotel again if given the chance. TRIPADVISOR.COM USER
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