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at the Residence Inn By Marriott Hartford Downtown
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Worst hotel ever
Aug 20th, 2020
They did not clean the room during our stay. You have to park at a remote parking lot that charges $42 per night and then schlep your bags to the hotel. The total lack of customer focus is mind boggling. This is the last time I ever do business with Marriott TRIPADVISOR.COM USER
In Hartford for a Wedding
Mar 9th, 2020
Great hotel. Huge rooms. Ours was a 3 story w 2 bedrooms and 2 bath w kitchenette. Nice breakfast. Central location. Helpful staff. Parking garage available parking as well as outside lot. Nice exercise facilities TRIPADVISOR.COM USER
Great location, interesting amenities, mediocre execution
Feb 26th, 2020
Location is excellent and parking onsite is reasonable. Bathtubs are comically shallow for an adult. No info on checkout times, services in the room and front desk always had a queue. I get we're trying to use less paper: fine, put some laminated pages in the rooms. Overall it was overpriced for what was received. TRIPADVISOR.COM USER
What a quaint hotel
Feb 24th, 2020
My wife and I were in Hartford to see a show at the Bushnell Theater and were staying at the Renaissance Hotel. Our room was a suite with 2 bedrooms, living room, dining room, and Kitchen. Very artfully decorated and comfortable. The Hotel looks new and the amenities were excellent. Breakfast included and abundant. Staff is amazing. You have to pay for parking at the hotel but that is the way now in the cities. It was a very reasonable $17 per day. We left the car in the lot for the entire weekend since the hotel is within walking distance of everything we wanted. (Convention Center, the Bushnell Teater, and restaurants). Great location if attending an even at the XL Center as well. We will return. TRIPADVISOR.COM USER
A team that cares
Feb 19th, 2020
I enjoyed my accommodations during my stay at the downtown Residence Inn location. The room was spacious and well equipped. It was also in a good location for downtown access. I found myself a little disoriented by the set up with parking, however the front desk staff was extremely helpful, patient and friendly in assisting me to navigate their self park. In my opinion you can really assess the strength of a hospitality team when an issue arises. During my stay I encountered a small issue. Marline and Tiffany went above and beyond their duties to reconcile my issue and ensure I was satisfied with the outcome. They responded quickly and professionally and made me feel confident to return again to the Residence Inn downtown. I would definitely recommend staying with this team at the downtown location. TRIPADVISOR.COM USER
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