Residence Inn By Marriott Hartford Rocky Hill

My favorite hotel in Rocky Hill, CT

Dec 4th, 2019

Every time I stay here, I’m greeted by Veronica at check in by name and she always provides me with an upgraded room without my having to ask. The last two nights, Emily worked the reception and provides an authentic touch of hospitality that so many hotels are missing. If you like a warm and personal touch, this Residence Inn is definitely one of the best! TRIPADVISOR.COM USER 

Quality Staff

Nov 27th, 2019

The hotel staff make this a special hotel. From Brenda at the front desk to Natalia in the kitchen to JJ of the housekeeping staff, everyone is wonderful to work with. For example, JJ was our housekeeper but she's also a final inspector to be sure everything is perfect. When we arrived at our room there wasn't so much as a stray hair left on the bathroom floor. She is meticulous and my wife especially appreciates her actions. I wish all Marriott properties would do inspections before releasing their rooms to the customers. The staff is continually being promoted to larger properties which speaks well of them. I haven't met the new manager but hope she'll be as competent as the last one. TRIPADVISOR.COM USER 

Gloria's birthday

Nov 25th, 2019

We always stay here when we visit our son in Cromwell. The hotel staff (front desk, breakfast staff, and room housekeeping staff) are always very courteous, thorough in their duties and interested in making our stay the best possible, in addition to always being willing to help. It was no different this time and as a result, we will continue to stay here in the future. In particular, I would like to highlight the housekeeping staff, including Melva, who is always courteous and ready to greet us with a smile. It is clear that she takes pride in her work and that her objective is to ensure that the guests have the best possible experience. I would recommend her and all her colleagues without hesitation. Thank you! TRIPADVISOR.COM USER 

Wonderful rooms and service

Nov 23rd, 2019

As always the staff at this Motel strive to make it home away from home. They do not stint on service. My 5-->4 rating was over breakfast which is always 5star -- but not this time. It was mid breakfast about 830 so for the most part there should have been more foods out there. I know that Marriott like all corporations is cutting back on personnel - but doing this impacts customer service. This will not slow me fom recommending the hotel nor its fine facilities. TRIPADVISOR.COM USER 

Great lobby staff

Nov 17th, 2019

Great place to crash after a hard day at work. Emily and Veronica are so professional, friendly and attentive. They keep the manager's reception well stocked, clean and encourage interaction among guests. A great lifting of spirits. TRIPADVISOR.COM USER