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at the Residence Inn Charlotte SouthPark
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What Happened to our favorite CLT hotel? Sad...
Jun 25th, 2020
Please know that we are well aware of the extra stress Covid 19 has put on all hotels. Also please know that we have considered this Residence Inn our "go to" for repeated stays when in Charlotte. But the deferred maintenance problems we experienced are not C19 related. The hotel just appears somewhat "shabby" since last year. 1. In our room, the shower ceiling was coming down due to a leak from above. It has obviously been patched over, but the leak above is continuing and has run down the inside of the adjacent wall, as the drywall & paint have cracked open. This is a mold farm and is not healthy. 2. The garbage disposer was frozen (not working), so any food residue is staying in the disposer & drain. This is also not healthy and is stinky. I had to reach in and pull out someone else's garbage. 3. Upon check-in arrival at 3PM on June 20, the lobby men's restroom was a mess. Trash bin overflowing and no paper towels at a time when we are supposed to be careful about hygiene. 4. The same situation in the pool "T" level men's room, only worse. 5. ALL outside trash containers by the entrances were overflowing and garbage strewn around them. There was an unusual amount of litter on the upper parking deck. 6. The outside rear patio furniture is disgusting. On the positive side, the front desk staff was excellent & friendly, as always. Has there been a management change? I would suggest that a Marriott inspector stop by for a surprise visit soon. Unfortunately, we will be exploring an alternative for our next stay in Charlotte, unless we hear that this previously very nice property has been restored. TRIPADVISOR.COM USER
Jan 16th, 2020
All seemed great until I went to bed. Nice lobby, roomy suite, friendly staff. Then I got in bed. The bedding smells REALLY bad. Like sweaty gym socks or bad body odor. Very disappointed. I’m sleeping on the couch. TRIPADVISOR.COM USER
Very pleasant one night stay after a long drive
Jan 2nd, 2020
We appreciated our room; basically a decent sized one bedroom apartment, with a full kitchen. The only downside was that the kitchen table was quite small. Our room was clean and quiet, even though it was very close to I-77. We would stay there again. TRIPADVISOR.COM USER
I’d stay there again.
Oct 20th, 2019
I realize that my 5 star stay might not be someone else’s experience here, but for the one night I was there, I loved it. I chose it for the reasonable rate and location near an event I was attending. It is very convenient to the Southpark area but I loved that it was tucked away and seems almost hidden. I had a studio room, 6th floor, in a corner. Yes, it’s clearly an older property, but it was clean and nicely decorated. TV could be viewed from bed or turned and viewed from couch. Internet worked well. But the part that I loved most that can’t be easily duplicated: there was a steady rain all night and I could hear it. It was so peaceful where I was and the bed was so cozy. The breakfast was fine...nothing spectacular, but suitable. The staff was helpful and friendly. The other people staying there (and the breakfast area was full of them) seemed content. I actually hated leaving. Thanks for a great night. TRIPADVISOR.COM USER
Oct 11th, 2019
We were excited when my daughters sports tournament in Charlotte listed this property as one of the tournament hotels. The pictures looked great and we have had many nice stays in Residence Inns. But this property was a disappointment and I would not stay there again, whatever the rate. As others have said, the property is badly in need of an overhaul. Outdated bathrooms, old furniture, plus an odd odor in the hallways. The staff was nice enough with plenty of smiles and hellos, but that cannot make up for the place feeling tired and untidy. Worst part of the stay is parking which is offered in two old parking decks on each side of the hotel. Both decks were extremely dirty, and felt strangely disconnected from the hotel since they are shared with an adjacent medical building. Pedestrian access from the decks to the hotel was not marked or lit well and felt unsafe at night. Just really no reason to stay here despite being in a good neighborhood for shopping and restaurants. TRIPADVISOR.COM USER
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