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at the Residence Inn Charlotte Uptown
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Not One of My Best Stays
Jan 18th, 2020
Definitely not one of my best hotel experiences. To begin with, there was a $40 discrepancy in the rate for the room that we were quoted over the phone, which was not resolved. The in-room refrigerator was filthy and was obviously not cleaned in between guests. The telephone in the room didn’t work and we were told that maintenance was not on site to repair or replace it. Lastly, the store at the property had expired beverages in the refrigerator and when I brought it to the hotel clerk’s attention, I was thanked and informed that it would be removed overnight, as opposed to immediately. TRIPADVISOR.COM USER
Jan 5th, 2020
Very disappointed by the size of their queen sized beds. My wife and I stayed two nights and we were very uncomfortable with the bed and the odd shaped bedroom. I've been traveling and staying at Marriott hotels for the last 20 years. Very disappointed and would not recommend staying here. TRIPADVISOR.COM USER
A True Treat
Dec 30th, 2019
We came here to visit our grandson and we were very pleased with the service, ambiance, location and condition of the hotel Our large, spacious two room suite was well appointed, clean and comfortable. It is in a great location. TRIPADVISOR.COM USER
If you're going to Panthers game...can't beat the location
Nov 19th, 2019
So...we were there for a Panthers game...location is right down the road from the stadium...you can't beat the location for that purpose...would have only received 3 stars if not for the awesome staff members Mario Lopez, Shirley and Alex...We checked in and there were no rooms...was game day so we understood that part...after the game we were told there were no 2 bed rooms, only one bed and sofa bed...I don't have to explain how uncomfortable a sofa bed is...we had confirmed email on that day for a 2 bed room for sisters...none available...not happy at all since it was confirmed by email that day..but Mario Lopez the Manager came to the rescue...he made it right...we still had to sleep in the sofa bed room, more on that later...he was very accommodating...very professional...Shirley and Alex at the bar area, were also great...On to the room...all that said...the reality of the room for sisters was...eh...I think the 1 bedroom, sofa bed room is great for a couple...but not for two women or two guys...it was a very awkward layout for that...the bathroom is in the one bedroom...so if you're sleeping on the sofa bed you have to open the other person's bedroom door, walk into the bathroom, and the sink is next to the bed outside the toilet area...just weird...especially in middle of night ...waking up other person...but if you're a couple then its perfect!...so just hope that if you're two friends sharing room for game night...you get the two bed room, not the sofa bed pullout room, lol...that all said...hotel was fine...room was nice...full sized kitchen...refrig etc...nice view...I would say there is really no restaurant in the hotel, as it seemed like it was mostly a buffet breakfast that was included and it was decent, it was free which was appreciated...all in all...for going to a Panthers game, this is the place!!... TRIPADVISOR.COM USER
Pet Friendly Sneeze Fest
Nov 18th, 2019
Nice property & convenient for Panthers game. We usually stay at the Omni but wanted to try Marriot. Wish I knew it was pet friendly before the hubby booked. Beautiful room on 10th floor but we sneezed nonstop. The powerful deodorizer spray was worse than the pet dander. Can’t do this again & back to the Omni I guess. TRIPADVISOR.COM USER
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