Residence Inn Chicago Downtown/loop

11 S Lasalle St | Chicago, IL  [SEE MAP]Chicago, IL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Valet parking damage

Jul 15th, 2019

Great hotel. Friendly staff but DO NOT valet park your car. I valet parked my car and the attendants damaged it. At $68 per day I would think that they would have taken great care of my car. Of course they denied causing the damage when its obvious that they hit the front inthe parking garage. Now I have to go through the hassle of filing a claim and getting it fixed. My only complaint about the hotel is that they assume no responsibility since it's a contracted company. A contracted company that serves your guests! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Excellent stay in large room

Jul 9th, 2019

Service was friendly and helpful. Room was spacious and clean. Full kitchen came in handy. Large bathroom. Bed was very comfortable. Central location downtown was very convenient. Breakfast choices are limited but good. Would stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

A few things to fix...

Jul 8th, 2019

Location is nice and central, but in the financial district. Note that during evenings/weekends there are not a lot of dining options nearby. Hotel is clean, and most staff are pleasant. Michelle (??) at checkin was about the most attentive I've ever encountered. The ones at checkout didn't seem real interested. The bed is comfortable, and the bathroom is large. Kitchen is also very large, especially for a Residence Inn. There was no workdesk in the room, but the kitchen did have a counter with stools. Two things that were difficult for us on this trip: The bathroom barn doors are awful. They offer little privacy to anyone using the rest room due to the 1/2" openings all around the door. We kept the tv on most of the time so we could hopefully not hear anytime one of us went to the bathroom. It was especially awkward when some relatives came by the room. There's room for a real door. The breakfast area was a nightmare two of the mornings we were there. Although the breakfast itself is excellent, they really are not equipped for the number of people coming through. They ran out of food, coffee, plates... everything. So many people in the food area that they were running in to each other. And then they were pushing carts with dirty dishes right through the already-crowded food area! Gross. Once we finally got our food, it was almost impossible to find a table. Be prepared to share a table with strangers. One morning was so bad that all I could get was eggs and I had to eat them standing up. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Rooms are like apartments. Great free breakfast.

Jun 28th, 2019

The room here was very nice. Full size fridge, and full kitchen. There was a seating area too. The breakfast was free and very good. Very large variety of food. Free breakfast and this much variety at breakfast is hard to find in downtown Chicago. I wish I could’ve stayed more than one night. You could stay here comfortably for quite some time. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not recommended

Jun 27th, 2019

- Breakfast ist too poor and everyday the same - too expensive for what they offer: too old carpets & kitchen utilities in the apartment - we could bring our cat with us but had to be around when cleaning staff comes because they were afraid of pets - so we needed to arrange a specific time for cleaning but cleaning staff didn’t come to the time agreed - staff at the reception mostly arrogant and didn’t respond quickly Summary: not recommended! TRIPADVISOR.COM USER 

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