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at the Residence Inn Chicago Schaumburg/Woodfield Mall
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Great Staff and safe, clean environment
Oct 8th, 2020
We moved to this hotel from a different Schaumburg hotel that wasn’t following proper safety measures during covid. We were so happy that not only was this hotel clean, all of the employees were wearing masks. Kristy and Carrie went over the top in making sure we were welcomed into a safe and clean environment. Thank you so much for all of your help! When we can travel for leisure again, Marriott has gained a loyal customer. Until then, we will use Marriott for all business needs and encourage our friends and coworkers to do the same. Thank You!!!! TRIPADVISOR.COM USER
Room ok. Pool, not ok.
Jul 26th, 2020
This location currently has reduced staff because of COVID which the hotel tells its guests at check in. Our room was ok but I have had better rooms at other Residence Inn. With COVID causing a reduction in staff, I will let the room slide a little. Lots of dust in the bathroom exhaust fan and mold on the ceiling of the bathroom. My biggest issue is in the pool area. Guests are told that the pool area is cleaned every 2 hours. However with the amount of hair and other debris on the pool deck yesterday afternoon and this morning I don't think that is happening. It was very gross. If you need a place to crash for the night this Residence Inn is ok. Just avoid the pool. TRIPADVISOR.COM USER
The best Marriott experience
Mar 16th, 2020
Kudo's to the staff at RI Woodfield..... From Valerie and Laura at the desk, to the kitchen crew and housekeepers, the staff was very professional and genuinely concerned about our well-being during our stay. We were in town for the care of an elderly relative, and the hotel made our stay very comforting during a very difficult time. The GM should be commended and proud of the work they all do. Thank You TRIPADVISOR.COM USER
Cosy and comfortable suites at a good price point
Jan 25th, 2020
Spent four nights here in early January and enjoyed sitting out the inclement weather in comfort. Well equipped kitchen, living room, bedroom and bathroom with plenty of storage for clothes, cases and groceries. Fifth floor suite was very quiet, even when the storm-force winds were blowing. Handily situated for the Woodfield mall and lots of other stores. Good range of lamps and lighting as well as two television sets. Basic free wi-fi was fine for streaming movies etc. Breakfast menu changed every day and all the staff were helpful - from the kitchen team to the reception crew. One of those places where you felt nothing was too much trouble. Didn't try the indoor pool or laundry facilities but it was good to know they were on-site and available. TRIPADVISOR.COM USER
Visit with family/friends
Jan 19th, 2020
Pros -Extremely friendly, kind staff throughout -Apartment style rooms -Nice indoor pool for kids/family -Laundry facilitates on site -Convenient location near Woodfield mall, Costco & many restaurants -Complimentary breakfast -Complimentary parking -Fireplace in some rooms -Oven in some rooms Considerations -Moderately clean -Average quality of breakfast -Darker decor style rooms TRIPADVISOR.COM USER
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