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at the Residence Inn Cleveland Downtown
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Not clean enough
Jan 5th, 2021
We stayed one night before the new year on our way to Chicago. The location is perfect, right in downtown but the room is a bit old and not cleaned throughly. We found a ketchup wrapper and a hair tie back inside the sofa bed. The sofa bed is impossible to sleep in, the mattress is so old that not only you feel the wires, you also hear it the moment you move. The regular king size bed is fine and comfortable. Staff is nice and courteous. If you do not need the sofa bed, it is ok to stay at this hotel. Overall average. TRIPADVISOR.COM USER
They made us feel at home.
Dec 11th, 2020
When we arrived at the Residence Inn, we encountered an unpleasant situation. The room we checked into was not cleaned well at all. We discussed the problem with the Laura at the front desk, and she let us know that if we stayed the night, she would have a wonderful room for us the next day. In the meantime, Nate did everything he could to clean the room we were in and make it comfortable for the night. We took a chance, stayed the night, and Laura kept her word. The next day we checked into a much nicer and very clean room. I mention this negative experience to say that sometimes problems happen, but it's the customer service that makes all the difference. The front desk staff did everything they could to make our stay enjoyable. They listened with kindness and an open mind anytime we had an issue . Plus, they were quick to try to resolve any issue we encountered. Because of Laura, Nancy, Liz and Nate, we ended up staying 6 weeks at this hotel. We arrived in Cleveland after living abroad 6.5 years. Technically, we had no place to call home. The Residence Inn became our home. We truly appreciate the kindness and professionalism shown by the staff. We still struggled with cleaning at times. Sometimes the room was cleaned to perfection, courtesy of Pearl, and other times not so much. All in all, we were very happy that we stayed at the Residence Inn. It was the best choice in Cleveland and truly the best group of people. TRIPADVISOR.COM USER
Oct 22nd, 2020
We stayed here for my daughter to go to Cleveland Clinic. I had booked a mobility accessible room but when we got to the room, there was a rise to get into the bathroom and my daughter couldn't get in with wheelchair. I went back downstairs to see why the room was not wheelchair accessible as I had booked. Brittany promised to take care of it and by the time I parked our car and got back to the room, my daughter and granddaughter had been moved to a more accessible room. The room was large, clean, and comfortable. Convenient to restaurants for dinner. Grab and go breakfast adequate. Brittany and Nancy made our stay as enjoyable as it could possibly be. TRIPADVISOR.COM USER
Oct 13th, 2020
Excellent and friendly staff. Parking situation was very safe. Only recommendation would be to add more spots for guests--the "Reserved For" spaces were there, but were empty. The spaces that were available were very tight to get into. Very Clean room. Grab and go breakfast was good. Overall--great experience! TRIPADVISOR.COM USER
Aug 14th, 2020
The front desk staff was extremely polite and helpful, and EFFICIENT. It was clear they like their jobs, and their friendly, helpful, and positive attitudes were refreshing. The room was huge, very clean, and the location cannot be beat, right in the heart of downtown. TRIPADVISOR.COM USER
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