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at the Residence Inn Columbia Northeast/Fort Jackson Area
Aug 19th, 2019
We had literally left Maine this morning just after midnight and driven strait here on our way to Tampa. Whenever possible we choose to stay at a Residence Inn though depending on location the facilities can vary but the staff seldom does and we find them to be genuinely excited and eager to make our stay enjoyable and restful. As I indicated above, we were spent after our 15 hours of driving only to be received by perhaps 2 of the most pleasant and engaging front desk associates we have run across anywhere from Motel 6 right up to the 4 Seasons. Kimberly and Maria had there hands full with the Monday Mixer in full swing but you’d never know it. Great people skills and wonderful laughs were on full display as they both engaged and helped current guests and welcomed us as new (To them and this location) ones. You can usually tell when someone “gets it” and they hands down do. They read us pretty quickly and got us checked in and snug with apps, menu’s and suggestions of where to get the best take out. In short, even though Marriott has a top notch facility here in their RI Northeast location we would have been hard pressed to notice or complain had it not been after how we were received and treated. Bravo BonVoy, you have got 2 text book “Best Practice” staff members in Kim and Maria and both at the same location! Feel fortunate for I would probably have not believed that my loyalty to your brands could have been made any stronger but those 2 proved me wrong, all in about 30 seconds. Looks like Customer Service is alive and well here on Legrand Rd. TRIPADVISOR.COM USER
Nice hotel. Great location.
Aug 16th, 2019
I’ve stayed here several times for work at Ft. Jackson. Easy drive to the main gate on Storm Thurmond and pretty easy drive into downtown. The breakfast staff of Mary Ann, Paula and Janice are very friendly and helpful. The breakfast options are well stocked and fresh. I also appreciate the GF bagels available upon request. Definitely recommend. TRIPADVISOR.COM USER
Aug 15th, 2019
I've had the opportunity to stay at this location for 2 extended stays a few months apart. This hotel is in a very convenient location. The facility is clean and in good repair. The staff is outstanding, very friendly and always anxious to assist the guests. Teri goes above and beyond to ensure the guests are well taken care of. The well stocked breakfast buffet and happy hours are added benefits. If I need to return to this area, I'll be sure to stay at this location if a room is available. TRIPADVISOR.COM USER
Wonderful Staff and Rooms!
Aug 14th, 2019
Everyone from the main desk, to cooking staff, both evening (esp Ms. Teri!) and morning crew- go out of their way to help make your stay as smooth and stress free as possible. They take the time to make you feel welcome and answer any questions you have, whether it's about the hotel, or area in general. The rooms are very spacious and clean. All around, I could not ask for a more accommodating location for my three month work related detail to the area. It's my first time going with Residence Inn. & it will definitely not be my last! :) TRIPADVISOR.COM USER
Aug 11th, 2019
We were driving from Pennsylvania to Florida and stopped here overnight. Wow !!! We were so impressed with our room the pool and spa area the Terrific breakfast in the Morning. Most of all Kimberly at the front Desk was absolutely amazing! We travel to Florida three Times a year this will for sure be our new overnight stop. TRIPADVISOR.COM USER
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