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at the Residence Inn Gulfport-Biloxi Airport
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Great place to stay
Jan 18th, 2021
The staff goes out of their way to make your stay enjoyable. Stacey, Donna & Jackie are an awesome management team! The front desk & housekeeping staff always have a smile on their faces & have helped me with any questions/concerns I’ve had. Thank you to the whole staff! My stay has been awesome! TRIPADVISOR.COM USER
Jan 18th, 2021
This was the best extended stay Hotel that I have ever stayed in. The managers, Stacey, Jackie and Donna made this stay very pleasant. The accommodations are excellent and the whole staff are the best! I highly recommend this Hotel! TRIPADVISOR.COM USER
Subpar service at best!!
Jan 17th, 2021
I’m going to be honest..my husband and I have a Hilton credit card and we were considering opening a Marriott card as well because we travel a lot. We stayed at this Marriott and although the room is very nice, the customer service is subpar at best. My husband called down to ask how often the airport shuttle ran. They asked what time he needed the shuttle, in which he said 6am and instead of confirming the time she said “be in the lobby” and promptly hung up the phone. Being the organized person that I am and worried that there might have been some miscommunication, I called the front desk again in order to confirm that the shuttle would in fact be picking us up in the morning. I called the front desk and asked again if a shuttle would be available to pick us up at 6am and this is the answer I got...”I told your husband I put you down and you’re still down now. Nothing has changed” in the most disrespectful tone I’ve ever heard from a concierge‘s desk. Needless to say, from this experience alone, I think we will stick with the Hilton card and NOT branch out to Marriott! TRIPADVISOR.COM USER
Excellent Stay for US Navy
Dec 5th, 2020
Excellent stay at this establishment for military training. Government rate was accepted and I was happy to find out that a kitchenette was in the room. My request for a room on the fifth floor was granted. During my stay, Hurricane Zeta happened. Hotel staff literally worked around the clock to make sure guests were taken care of, generators were in place for power, and also took the time to make sure the guests were entertained. Honestly, the hotel made the hurricane fun as well as my entire stay. My room stayed clean thanks to incredible housekeeping staff, which was above and beyond. I wasn’t the biggest fan of Gulfport, but the hotel staff with its family-like feel made the trip worth it. Of note, the reason I chose to stay here was from another service member that had the exact same experience and share it with me. A shout out goes to the fine people that make breakfast. They are very nice and make a terrific breakfast! It is very evident that the leadership at this hotel run a great operation!!! Thank you! TRIPADVISOR.COM USER
Nov 5th, 2020
I’m active duty navy. Came here for Expeditionary Combat School. I stayed at the quality inn and I was miserable and over charged. I came to the residence inn after being fed up of mold and disgust. Residence inn got me a room for Government rate! Clean! And has full size fridge, stove, microwave and dishwasher! Has dining room table and couch with a TV where it can turn from bed, dining room table, to the couch. If you are coming to Gulfport for any military training, this is the note to stay at!!! TRIPADVISOR.COM USER
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