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at the Residence Inn Huntsville
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Too Many Problems
Oct 6th, 2020
We stay in Residence Inns primarily for the kitchens, but the kitchen here was very disappointing. The stove top was very dirty with burned food stuck to the burner surfaces. The stove lamp over the burners was out. Maybe that prevented us from seeing how really dirty was the stove! The lamp could not be replaced because "there is no evening maintenance." At first we found only a few dishes and utensils. Later we discovered these still in the dishwasher. Housekeeping must have been too busy to unload the dishwasher. There was no skillet and in some cases there were only 3 instead of 4 dishes and glassware. The one cooking pan had a burned bottom as though it had been used for frying. There was no coffee maker. The reception clerk said, "Marriott made us take them out." Strange, since on this trip we had stayed in 7 other Marriott properties, and all had in room coffee makers. The cheap bedside alarm clock could not be set. The meager "grab and go" breakfast was in a cheap brown paper bag. I will say that the friendly Assistant Manager stressed that our experience was unusual, and that she see that improvements would be made. TRIPADVISOR.COM USER
Moms relax while kids go to space!
Jul 30th, 2019
Fabulous hotel for parents of Space Campers. Spent the week with my little boy and another mom with her two kids while my older son attended Space Camp. Our three littles attended the day camp at the US Space and Rocket Center. Great location getting back and forth to camp. Clean with friendly staff and great pool. Even a basketball court. Two bedroom suite had two bathrooms and a large living room area. BONUS...This hotel is pet friendly!!! TRIPADVISOR.COM USER
No where to go
Jun 7th, 2019
Unfortunately, on our last vacation our stay at Homewood Suites was double booked. Homewood booked us another room at the Residence Inn. The staff was great. However, our room only appeared clean on the surface. When it was bedtime we discovered the pull out couch bed was wet and dirty, and both queen bed comforters we're dirty. With only one staff member on the property it took an hour and a half to get the problems resolved. The staff was very apologetic and gave us a snack basket. With all of that said Homewood and Residence are no longer on the possible list. TRIPADVISOR.COM USER
Home Away From Home
May 12th, 2019
We're local to the Huntsville area and have been displaced due to water damage to our home. We've been here since March 21st and here it is May 12th and it's been such a wonderful stay! Kudos to Kat and Daniel at the front desk. They certainly are professionals and go the 'extra mile' with a smile! Housekeeping is great and you won't be disappointed with the hearty breakfast each morning and the AWESOME ladies that prepare it. Lois and Sharelle are most accommodating at Hospitality on Mon-Weds and SO friendly. A furnished apartment had come available after 3 weeks of our stay here and we chose to stay here instead. Home away from home! It's certainly made the stress of being displaced SO MUCH easier. When in Huntsville, we DEFINITELY recommend the Residence Inn. TRIPADVISOR.COM USER
Great place to stay
Feb 24th, 2019
I had a really good stay here. The staff was very friendly and great. The place was clean and well kept. Did not look run down but well maintained and new. Lots of activities and amenities which are important for travelers. Monday thru Wednesday they offered breakfast in the morning and hors d’oeuvres in the evening. Both were very nice. Everything worked in the room. It was very clean and not noisy. The gym was nice. Price was good and so was parking. Good central location. I would definitely stay here again and recommend it. TRIPADVISOR.COM USER
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