Residence Inn Newport News Airport

531 Saint Johns Road | Newport News, VA 23602-4510  [SEE MAP]Newport News, VA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

OK hotel room

Jun 30th, 2019

Stayed at the Marriott while in Newport News to attend the Hampton Jazz Festival. The 2bdrm suite was ok but there were stains throughtout the room; such as on curtains, walls, sofa bed, chair. The kitchen area was clean with all the stuff you need. The front desk was welcoming and clean. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Weekend visit with my Soldier stationed at Fort Eustis

Mar 19th, 2019

Very clean and spacious rooms. Staff were super sweet and polite. Becky at the front desk is AMAZING! Towels were soft, fluffy and bright white! The continental breakfast had a wide variety of foods. My only negative was that guests let their children (6 to be exact) go unattended to the dining are and they made a mess of the continental breakfast being served. I am going to guess they were about 8-11 years old. They were unsupervised and made the entire area where food is served very hard to maneuver through. I made a complaint to the front desk and after that the kitchen staff were present and trying to move the children along so that others could get to the waffle machines and oatmeal toppings. I feel that the parents should have been asked to come down from the room and supervise while they were at least getting their plates. I noticed this exact same thing going on in the pool area. A large group of unsupervised children were in the pool and were not following all the rules posted. Overall, I will still come back to the hotel. The service from the staff was above and beyond. Kudos to Becky!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Spent more than a month here

Jan 17th, 2019

My first weekend here would’ve gotten almost the same review. After a month I’m even more thrilled with the kindness,of all staff, the cleanliness of everything, and the great breakfasts(daily) and weekly dinnertime surprises 3x every week! This is a quiet, relaxing place to be away from home with several room and kitchen configurations including full stove & fridge! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very good nice hotel kudos to Rebecca & Danacey

Nov 7th, 2018

So I arrived at this hotel November 6th thinking I had a room reserved. Upon checkin I was told there was no room. Danacey stated she thought I probably booked next door and called over there for me and I wasnt booked. Danacey had a room for me and got me a room, but stated for only one night. Once in the room I got a call about a hour later from Rebecca (GM) asking if everything was ok, and did I need anything. On my way out to dinner Danacey stopped me to tell me a room opened and I could stay the 2nd night and stay in my current room with no problem. On my way out the next morning Rebecca asked if I got my room for the 2nd night. I told her yes, she double checked, and it was confirmed but not in the system. she grabbed my room cards and activated them so they worked for the 2nd day.....is that CUSTOMER SERVICE or what!!!!! Hotel is very nice...I had a 2 bedroom studio very big and spacious nice living room, nice working desk, had a social with good food, I used the gym and was nice, nice indoor swimming pool will certainly come back!!!!!! Kudos to Rebecca and Danacey TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

It is was nice to come back to our "Home away from Home" Residence Inn Newport News VA

Oct 23rd, 2018

REVIEW RESIDENCE INN June 2018 “Great Stay Excellent Location” Could not have wanted a better place to stay!” - It is was nice to come back to our "home away from home" I stayed at the Residence Inn for 12 Wonderful Night; June 16-June 28, 2018 it was my Annual Vacation as we were visiting nearby Hampton Virginia, Williamsburg VA and the Beach The hotel is very nice 8th time staying at a Residence Inn, Marriott has a "best rate guarantee" It is a solid place Hotel. The rooms were very large as they were all suites with Full kitchens, which are a plus. I didn’t experience any issues at all. Always an Exceptional Stay. Breakfast is always good, was great and I recommend this hotel if you are staying one night or 3+ nights. Some of Suites very nice with a corner fireplace, Breakfast Excellent as always…….. Really enjoyed my stay here at this hotel. Let me Comment on the Staff the front desk staff had everything ready when I arrived. ….. Got the key card and was able to go directly to our room arrived on a very Hot day the A/C worked great. My Suite setup was great and very clean. Very quiet in the Suite. I always enjoy breakfast. Staff attending, preparing the breakfast was great also. I would also like to mention the EVENING SOCIAL, Mon, Tue, wed is well prepared, great food, and it is Free...… With Ruby, Denise working the kitchen (and her fellow co-workers), but not a person on staff ever gave the feeling/impression that this was just a job for them. They do seem to really love what they do and work great together as a TEAM. I would personally, like to Give My Great Appreciation to ALL the Residence INN Staff, In addition please pass along my sincere appreciation, to Becky Jones General Manager, Danacey, Guest Services Manager, Ashley front desk clerk, awesome personality Keisha night Auditor, Night Housman Curtis. Mr. Will in Maintenance, Housekeeping, Brenda, Denise, Ruby, Shelia overall a great team in guest services, and Breakfast staff at this wonderful Residence INN, Newport News VA. I observed each employee compliments the other as far as work ethics,, not to mention some of the breakfast foods provided, large sausage, hot cakes, Waffles English muffins, fresh cut fruits, Daily Pineapple, Cantaloupe, apples, bananas, scrambled eggs,. The rooms are Beautiful, great colors, nice size TV, Great water pressure in the Shower, soft towels, the hotel may be located near the airport; you cannot really hear the airplanes. There is a mall not too far away for shopping, great local restaurants, and stores to shop, Langley Air Force Base, Hampton, they are not too far away One of my best ever experiences with this particular hotel ever! Residence Newport News VA I could not have wanted a better place to stay!” for my Vacation Excellent, Excellent ….. My Home away from Home, OVER ALL EXCELLENT STAY as always… Will definitely visit back again, year after year! CJ Smitty OA Maryland TRIPADVISOR.COM USER 

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