Residence Inn Oklahoma City Downtown/Bricktown

400 E Reno Ave | Oklahoma City, OK 73104-7001  [SEE MAP]Oklahoma City, OK  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Nice Hotel in Excellent Location, but ...

Aug 21st, 2019

The property itself, located in the heart of Bricktown, is beautiful. It is situated right on the canal, and is very photogenic. There are plenty of options for nice restaurants, a little shopping, a Streetcar stop, and even a Baseball Stadium within a five-minute walking distance. Our room was spacious, quiet, had a fairly nice view, and also had lots of practical space for a kitchenette and living room. So, why only two stars? Well, we did encounter several issues during our stay, especially with the staff. Almost everyone seemed bored and disinterested in their jobs. They rarely smiled when our paths crossed. Our room was not cleaned until 5 PM on one of the days, and nobody picked up the phone when we called downstairs to ask why. So we came down to the lobby to bring up the issue in person and to see if the housekeeping staff was still around. The guy at the front desk shrugged and said that they had left, and that their “forgetfulness happens with alarming frequency”. Those were his exact words. Wow! Why would he tell a hotel guest that? They do not seem to have pride in their own city also. Once, casually, just by way of conversation, we asked what a “Must Do” activity is for a tourist, and were told “Nothing”. Surprisingly, they were long-term residents of the city. Interestingly, we found over 20 things to do just by using Google. The Breakfast area was a little too small for such a large hotel and got crowded very quickly. The food choices lacked variety, the hot items were mostly cold, the Sausages were tough and over-cooked, and the fruits tasted sour. But our biggest annoyance was that the toaster worked inefficiently and the waffle iron did not work at all. We just made bread, jam, yogurt and coffee our daily choices. There was no soy milk for lactose intolerant people, so cereal was out of the question. One of the two elevators was broken (and we were laughingly informed that it has been that way for two months), the printer did not have any ink, the Gym had to be moved somewhere because of repairs, and the fire alarm blasted for two hours, because nobody knew how to turn it off. To be fair, we did receive several apology notes, but those did nothing to make our stay any less disruptive. Maybe management needs to be a little more involved in training the staff a bit more carefully, and teaching them how to interact with the customers. As Platinum Members, it is obvious that we stay at Marriott Hotels as much as possible. We have never experienced such lacuna in any of our stays at any of the Marriott properties before, and were extremely disappointed with this one. If we ever were to return to OKC, we would definitely prefer another Marriott hotel. We did notice that were several all around. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Theme - Out of Order

Jul 10th, 2019

Good location, and typically great Marriott staff. But every public area had a problem. During our 3-day stay, we encountered the following: One of the two elevators was out of order, and staff had no clue when it was scheduled for repair. This 6-story hotel has many rooms, so it was quite a wait for an elevator. I witnessed one maid waiting 20 minutes for an empty elevator to move her large cart to another floor. The men's accessible restroom in the lobby was out of order the entire time. The printer was out of ink. With so many guest rooms, the breakfast area was overwhelmed on the weekend, with not enough seating area. And per an earlier review, yes the orange juice was watered down, and half of the soda drinks were out. Dogs were in the pool deck area. Smoking was permitted in the outdoor seating area next to the pool This property is far below Marriott's standards for maintenance. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Parking Scam

Jul 6th, 2019

Not the cleanest Residence Inn that I have stayed in. The biggest issue of all was the parking. The property charges $15 a day for parking but they have no gate and don’t enforce it. During a baseball at the stadium (right across the street) anyone can come into the hotel’s parking lot and park for free. Our family could not park because non-guests of the property took up all the parking. When I complained to the security guard in the parking lot he told that they just pay him to stand around and he doesn’t enforce the parking. I then went to the front desk who told me park in the Bass Pro parking lot. Well why I am paying $15 to park in a public parking lot?! Other reviews are correct, refuse to pay for parking and just park in the Bass Pro parking lot or at the Charleston’s/ Toby Keith's bar in the back. If you must pay for parking such as during an event, then most nearby lots only charge $10…. still less than this hotel. It’s really funny to me that Guest Relations Manager Darryl said in a response to a previous review that the hotel “don't always have the luxury of having a guard on duty”. Here is an idea take the $15 you gouge from your guests and get real security. That shows it’s a money grab pure and simple. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Just Don’t Pay the Parking Fee

Jul 6th, 2019

Look. It’s a good hotel in a great location. Easy access to restaurants, the canal, and other downtown amenities. What comes with all that? Not enough parking spots. Don’t stress like the other reviewers! Just don’t pay for it. The hotel will just let people flood its lot for baseball games and other events and won’t tow a soul. Why would you pay for parking when they don’t enforce it? The city may require paid parking downtown, but Marriott is choosing the rate ($15, above the local lots priced at $10) and Marriott chooses to allow the public to park there without consequence. Most nights you’ll have to park over in the Bass Pro lot. Which is free. So if you’re paying an above-average price to park in a lot that Marriott willfully leaves open to the public during baseball games, and your car winds up in a free lot anyway - who’s really the fool here? Otherwise, lovely stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Dont expect to get the quality room you pay for

Jun 28th, 2019

You call this a suite? We didn't ask or want a handicap room but guess what? Thats what we got! Im very pissed at the way we are treated and paying for a room that is smaller than the other the one next door.(the size we paid for) thanks for the great weekend getaway with the travel companions we are with. First time staying with you and not a good impression! Will be sharing this with all i know! Management here could care less. To top it off this room is not safe for a handicap person to even stay in. In case of fire they couldnt even get out with sofa bed extended. Im so pissed at this room that you have no idea. Okc oklahoma bricktown location. TRIPADVISOR.COM USER 

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