Residence Inn Oklahoma City Downtown/Bricktown

400 E Reno Ave | Oklahoma City, OK 73104-7001  [SEE MAP]Oklahoma City, OK  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

Loyalty doesn't count much

Nov 7th, 2019

The property was fine. We had two rooms booked by a Marriott rewards guest. We were informed on the day before we were to check out that we had not booked that date and had to move out. Then they came back and said we could stay for an extra $100 per room per night, which was higher than we could have booked it online. The front desk would not help us either. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good location and comfortable

Nov 1st, 2019

Couldn’t use all the facilities as late arrival and early start but what they offered was good. Rooms were nice suites, with all amenities you could ask for. Location good for restaurants and bars on the canal TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Parking is a REAL Issue

Sep 3rd, 2019

We stayed at this hotel for a friend’s wedding. Overall, the property is nice and breakfast was great. As Marriott Rewards members we are accustomed to a certain level of customer service. That’s why we always stay at Marriott properties. We were sorely disappointed by the welcome we received when we arrived. I will admit it was an extremely busy weekend for them but we normally receive some kind of upgrade or gift upon check in. The room was clean and comfortable although our bedroom door had a hole in it so they covered it with white duct tape. The real problem is PARKING. You will have to pay a daily rate to park but there actually is not enough parking spots for guests. LOL My husband considered leaving the wedding reception to drive our car to the hotel and get a spot then walk back and have us walk to the hotel (in heels) afterwards. That is how big a hassle it is to find a parking spot that you have PAID for! Sometimes the security guard will walk over and open the gate so you can park in the business’ lot next door. Sometimes they don’t even after you call the front desk. BEWARE of the parking scam. Leave your events early and find a place to park or never move your car once you have a spot and Uber every where. That’s why there are so many Lime scooters dropped off in the parking lot. No one wants to lose their spot! Or you can avoid the whole debacle and stay somewhere else. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Nice Hotel in Excellent Location, but ...

Aug 21st, 2019

The property itself, located in the heart of Bricktown, is beautiful. It is situated right on the canal, and is very photogenic. There are plenty of options for nice restaurants, a little shopping, a Streetcar stop, and even a Baseball Stadium within a five-minute walking distance. Our room was spacious, quiet, had a fairly nice view, and also had lots of practical space for a kitchenette and living room. So, why only two stars? Well, we did encounter several issues during our stay, especially with the staff. Almost everyone seemed bored and disinterested in their jobs. They rarely smiled when our paths crossed. Our room was not cleaned until 5 PM on one of the days, and nobody picked up the phone when we called downstairs to ask why. So we came down to the lobby to bring up the issue in person and to see if the housekeeping staff was still around. The guy at the front desk shrugged and said that they had left, and that their “forgetfulness happens with alarming frequency”. Those were his exact words. Wow! Why would he tell a hotel guest that? They do not seem to have pride in their own city also. Once, casually, just by way of conversation, we asked what a “Must Do” activity is for a tourist, and were told “Nothing”. Surprisingly, they were long-term residents of the city. Interestingly, we found over 20 things to do just by using Google. The Breakfast area was a little too small for such a large hotel and got crowded very quickly. The food choices lacked variety, the hot items were mostly cold, the Sausages were tough and over-cooked, and the fruits tasted sour. But our biggest annoyance was that the toaster worked inefficiently and the waffle iron did not work at all. We just made bread, jam, yogurt and coffee our daily choices. There was no soy milk for lactose intolerant people, so cereal was out of the question. One of the two elevators was broken (and we were laughingly informed that it has been that way for two months), the printer did not have any ink, the Gym had to be moved somewhere because of repairs, and the fire alarm blasted for two hours, because nobody knew how to turn it off. To be fair, we did receive several apology notes, but those did nothing to make our stay any less disruptive. Maybe management needs to be a little more involved in training the staff a bit more carefully, and teaching them how to interact with the customers. As Platinum Members, it is obvious that we stay at Marriott Hotels as much as possible. We have never experienced such lacuna in any of our stays at any of the Marriott properties before, and were extremely disappointed with this one. If we ever were to return to OKC, we would definitely prefer another Marriott hotel. We did notice that were several all around. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Theme - Out of Order

Jul 10th, 2019

Good location, and typically great Marriott staff. But every public area had a problem. During our 3-day stay, we encountered the following: One of the two elevators was out of order, and staff had no clue when it was scheduled for repair. This 6-story hotel has many rooms, so it was quite a wait for an elevator. I witnessed one maid waiting 20 minutes for an empty elevator to move her large cart to another floor. The men's accessible restroom in the lobby was out of order the entire time. The printer was out of ink. With so many guest rooms, the breakfast area was overwhelmed on the weekend, with not enough seating area. And per an earlier review, yes the orange juice was watered down, and half of the soda drinks were out. Dogs were in the pool deck area. Smoking was permitted in the outdoor seating area next to the pool This property is far below Marriott's standards for maintenance. TRIPADVISOR.COM USER 

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