Residence Inn Pittsburgh North Shore

574 W General Robinson St GPS use 214 instead of 574 | Pittsburgh, PA 15212-5701  [SEE MAP]Pittsburgh, PA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Moldy Shower Curtain

Oct 19th, 2020

Booking the room was a last minute thing & last minute can cost you a couple bucks. Thankfully I'm a bargain shopper and used the Hotel Tonight app and was able to book the room at a slightly cheaper rate. The gentleman at the front desk wasn't friendly or helpful at all. The room itself was amazing until I looked in the shower the next morning and the shower curtain liner was full of mold. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Bring a can of Lysol and Clorox Wipes

Sep 9th, 2020

The friendly staff and location were the best things about the hotel. In the age of the coronavirus, I expect a meticulously cleaned hotel. That’s not what I found in Room 718. The elevator floor was dirty. I sprayed the entire room with Lysol. As I was spraying the shower curtain, I saw mold on the shower curtain and liner. Yuck! The front desk immediately sent up replacements. The hotel also comped me for my 3 nights of parking for this inconvenience. I found large crumbs in the kitchen sink and microwave. More yuck! I enjoyed walking on the Three Rivers Heritage Trail. Also the hotel was close to my family so this was a great location for my trip. The hotel normally charges $27/night for parking. The parking lot that is adjacent to and foot steps from the hotel charges $10 but I would imagine it’s more expensive during baseball and football games. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Bad experience

Sep 9th, 2020

My family and I stayed in a 1-bedroom unit for one week at the Residence Inn Pittsburgh North Shore. Within the room, the dishwasher didn’t work and the bathroom/bedroom/closet doors didn’t close properly. WIFI was spotty. We were told the room would be serviced every 3 days but we reached Day 5 with no cleaning. We called the front desk to inquire and were told it would happen the next morning (the day before we checked out). The kitchen is sparse with very few utensils or cookware. Due to covid, breakfast service was closed. They provided “grab and go” breakfast bags instead which consisted every day of a cereal bar, orange, and yogurt. The hotel offers no recycling options. This hotel is in a good location downtown (which also comes with a $27/night parking fee) but due to the room problems we experienced, I would choose to stay elsewhere next time. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Hotel and shuttle service!

Mar 8th, 2020

The hotel was excellent! Friendly staff and very cleanly. Our shuttle driver Kelly was terrific! Very friendly, fun, and helpful! She was very prompt at our pickups! Would definitely recommend this hotel and shuttle service! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

disappointing - lacking service and poor response

Mar 5th, 2020

I was very disappointed in this hotel. They did not service my room. When I returned to the room in the evening and called the front desk, they did not offer any option to correct their failure. The manager offered to send up towels, but not to clean and service the room. As I complained further, the only offer made was to give me Marriott points as they do when someone REQUESTS not to have the room cleaned. I did not make that request as I paid for a room with cleaning and desired for the room to be cleaned. The manager did not resolve the problem or offer any reasonable corrective action. Will not be visiting this hotel again. TRIPADVISOR.COM USER 

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