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at the Residence Inn Pittsburgh University/ Medical Center
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5 stars to 1 star
Jun 11th, 2020
In just 3 months this MARRIOTT hotel regretfully slid down to the bottom of that dark slimy pit of Non-CUSTOMER SERVICE!. We had made a special request for a "sanitized" room on top of this MARRIOTT hotel advertising that they provided such. Upon check-in and without much effort discovered an extremely greasy and filthy kitchen, bathroom walls with blood splatter floors that were so sticky back-on with our shoes. When we ask to speak with ERIC their GM we were informed that he was to busy. They sent housekeeping to our room who made a half-hearted effort to re-clean the filthy range and then left a bottle of disinfect if we wanted to do more disinfecting. We will probably not stay here going forward. ERIC POHL. MARRIOTT GM, you earned our 5 star after we spent approximately 60 nights this past December into this year equally you have earned this 1 star TRIPADVISOR.COM USER
Home for the Holidays!!!
Mar 15th, 2020
This hotel provided an exceptional holiday experience. The staff was warm and welcoming when we arrived on Christmas, providing hors d'oeuvres, wine and beer to weary travelers. The room was a comfortable apartment, with a kitchen and dining area. The beds were very comfortable and the bath was very clean and spacious. It was extremely quiet. The best part of our experience was having a delicious breakfast, including brie, every morning. It was prepared and served by Marlene Thomas. She was very friendly and made sure that everything was just perfect. My two year old grandson just loved her. All of the staff members were very friendly and made our stay extremely comfortable. TRIPADVISOR.COM USER
Perfect Place to Stay
Mar 11th, 2020
Very nice hotel with great staff. The front desk receptionist Annie was very nice and made us feel very special. We were greeted kindly every time we walked through the hotel. We would certainly recommend this hotel especially because of Annie! TRIPADVISOR.COM USER
Mar 11th, 2020
Annie was such a delight, she was very accommodating and was super helpful with recommendations for where to eat. Definitely one of the sweetest receptionist I have come in contact with.I would definitely be coming back. TRIPADVISOR.COM USER
Mar 11th, 2020
Annie at the front desk was such a cheerful, helpful and professional lady! When we got there, she got us checked in pretty quick and even upgraded our room! She gave us bottles of water and pizza menus! She was very sweet and I plan to be back to this location next time I plan to stay in Pittsburgh again! TRIPADVISOR.COM USER
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