Residence Inn Rapid City

581 Watiki Way | Box Elder, SD  [SEE MAP]Box Elder, SD  [SEE ADDRESS]

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at the Residence Inn Rapid City

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Guest Reviews

TripAdvisor Traveler Rating 2

So happy to leave

Mar 1st, 2020

This hotel was quite gross - stains on the couch, stains on the pack and play, some unknown dried on food on the back/seat of the office chair, garbage under the bed, stain on the bathroom wall - it was just dirty and not at all what I would expect from what the Marriott website claims to be a category 5 hotel. I wanted to leave the minute we got there. There were no carts upon checking in so we had to lug everything to our room. They had 2 in the office full of boxes for an event though. We requested our room to be cleaned when we left for lunch the next day. I heard the front desk call housekeeping. It wasn’t cleaned when we returned. The front desk said I prob left the sign on the door which was not accurate when I pointed this out upon checkout. The hall to the water park was full of litter. I can see how the staff would have a hard time keeping the place up bc people weren’t respecting their surroundings but if you have high cleanliness standards I wouldn’t stay here. We are now at our next hotel which is a category 3 and a huge improvement. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Gross and Unclean!

Dec 1st, 2019

I’m currently staying here with my dog, and this place is filthy. When I walked into the bathroom, there was a q-tip on the floor of the bathroom. How did the cleaning people miss this? The trash bag in the bathroom trash bin was gross, like they changed the trash but kept the gross liner in the bin. The floor throughout the room had not been vacuumed. There was an empty cookie package in the drawers below the TV. There were crumbs and popcorn kernels all over the floor. My dog was in heaven with all the crap on the floor! Do not stay at this dump! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Stay

Nov 21st, 2019

Was only a night, but great stay. Even though it’s a limited service hotel, I always feel that service is more genuine than full service ones...a bit out of town but few minutes drive into the city, no big deal TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Positive first experience in Rapid City

Nov 10th, 2019

I very much enjoyed my stay at the Residence Inn. The hotel was just as described, the suite with a separate bedroom was clean, spacious, the bed very comfortable. Wifi was fine despite the comments I read about it not working. Lots of options for breakfast and I really like the lobby area with the fire place. The 24-hour tea/coffee dispenser is a bonus. Lots of parking space, lots of eating options around. The area is safe and quiet. I just loved it and wouldn’t consider staying anywhere else when in Rapid City. The staff at reception was super helpful and accommodating and special thanks to all the cleaning staff in the breakfast area. They are so friendly, all smiles, it was a pleasure to be around them. Special mention to the blonde lady with braces, whose name I forgot, she works in the breakfast area and should be rewarded for going above and beyond, she’s a real gem. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Spacious rooms!

Nov 4th, 2019

My husband and I stayed here during our recent visit to Rapid City and really enjoyed our stay. Our room was quite spacious and very well laid out. I loved the little kitchen and living area. We made great use of the couch and the high table and chair set where we had our daily "tea". The bed was comfy and everything appeared to be clean and fresh. We also visited the bar next to the indoor water park. Our bartenders were awesome and we really appreciated the great care they took of us. Breakfast was great and it was nice to be able to grab a complimentary cup of coffee, cocoa, or tea any time of day. The staff at the desk were all awesome and gave us much valuable information as to what there was to do in the area. We really enjoyed our stay and if we ever find ourselves in the area again we would not hesitate to stay here. TRIPADVISOR.COM USER 

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