Residence Inn Rochester Henrietta

1300 Jefferson Rd | Henrietta, NY 14623-3197  [SEE MAP]Henrietta, NY  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

Good location. Pleasant Stay.

Mar 4th, 2020

Residence Inn Rochester Henrietta is located on Jefferson Road with quick access to Interstate 390. Staff are friendly, knowledgeable, and helpful. Lobby and lounge are clean and well-kept. Guest rooms are comfortable and relatively clean. Guest bathroom was relatively clean save for a few errant hairs from previous guests on the floor at the time of my stay. Kitchen was clean and featured a full size refrigerator and freezer, range with four burners and oven, and spacious microwave. Corridor carpets had a bit of dirt and errant particles at the time of my stay. Fitness center is clean, spacious, and equipment is modern. Interior hotel pool appeared clean, but I did not utilize during my stay. Ample, free parking available. Free breakfast buffet available. Breakfast buffet was good quality fare with limited selection. Residence Inn evening mixer fare also was of good quality but with limited selection. Many fast-food, sports bars, and chain restaurants are in close proximity of hotel but not within safe walking distance as Jefferson Road is a busy four lane thoroughfare. Traffic noise is minimal on highest floor of the hotel away from elevators. Overall very good experience. I would consider returning to this hotel when conducting business in Rochester, New York in the future. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Fair stay, good value

Mar 1st, 2020

Marriott is becoming a good name for me to trust. Couple of things that went awry was that for first 30-45 minutes the internet was extremely unreliable. Also they had the liquid creamers only in the lobby of the hotel and NOT in the rooms. When asked for it, I was told they have nobody to get them across to me and that I would have to go get them myself. Seriously, why are these not available in the rooms? TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Really Nice Residence Inn

Feb 25th, 2020

This review may be a bit skewed b/c we ended up in a 2 bedroom suite (Platinum upgrade) for our one night stay at this property. This was an unexpected opportunity for the four of us (hubby and two teenage sons) to spread out a bit and enjoy separate bedrooms for one night. We were on a whirlwind college tour -- 3 colleges in 3 days in 3 cities (roughly 4 hours apart) so we were exhausted. Our beds were very comfy and the bathrooms were clean and spacious. The included breakfast was normal and adequate. We didn't have time to enjoy any of the other amenities on site. All in all a great experience! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Long Weekend Stay

Feb 19th, 2020

We stayed for the long weekend (Feb) with our kids in a 1 bdrm suite for 2 nights. The hotel itself is nice, great pool for the kids and a good breakfast included. The room was fine but the bed sheets and pillows smelled stale and were yellowed. Only reason I wouldn't go back is we had NO housekeeping for our whole stay. We called multiple times , I went downstairs and no one came to our room. We had no towels, ran out of toilet paper and the garbage was overflowing with food waste. After spending all day trying to get someone to come in to empty the garbage, we came back from dinner on the 2nd night at 9 pm to find some fresh towels and a couple of rolls of toilet paper dropped onto our couch (garbage untouched). We had a giant pile of dirty towels from the room and pool that no one took. As Marriot members, I expect a level of cleanliness that this hotel did not have. I did speak with the GM upon our check out at my disappointment and he kindly took my feedback but it didn't make a difference in the 3 days we were there with our stinky garbage overflowing. Otherwise, a good hotel and hopefully this was not the regular routine there. Also, approx. 15 min drive to the Strong Museum - kids really enjoyed that! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great for families

Jan 7th, 2020

Stayed here when visiting the museum of play. Great for families with kids - laundry available, good breakfast, coffee always available, pool, etc. Stayed in a two room suite. Had everything we needed. Bedrooms are a bit small. But didn’t bother us. TRIPADVISOR.COM USER 

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