Residence Inn Rochester West/Greece

500 Paddy Creek Cir | Rochester, NY 14615-2660  [SEE MAP]Rochester, NY  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Extended stay

Jan 3rd, 2021

I would like to give a heartfelt thank you to the entire staff. I, along with my parents, who are older had a fire at our home and were forced to find other accommadations. We were extremely happy at the location, cleanliness, and professionalism of the staff. Everyone on the team went above and beyond to keep us happy ad comfortable. i have worked in the hotel business and I know how difficult it can be to please your clients while dealing with the demanding public. GarryMuhammad, was one of the stand out staff members. He went above and beyond to help my parents and I through a difficult time. The breakfast was great, the laundry was great, the cleanliness was great and the staff was superb. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Dirty rooms and mask wearing NOT inforced for guests at all.

Oct 23rd, 2020

We stayed at Marriott Residence Inn Greece location in Rochester New York. We were traveling with a special needs son with a compromised immune system. We contacted the hotel on numerous occasions before our arrival and they assured us that masks were worn at all times in public areas by both employees and all guests on the premises. We were reassured time and time again that this rule was strictly enforced. Unfortunately, that was absolutely not the case. Not only was our room not clean by any standards, but When we arrived we had to allow three separate parties of unmasked guests to go on the elevator in front of us so that we were not contaminated by them!! When we brought this up to the front desk clerk She seemed visibly annoyed at our concern and said "What would you like me to do, I'm only one person?" She even spoke at length with a mother and her two children before sending them down the hall toward the elevator and none of them were wearing masks. A woman delivering food came into the hotel lobby also not wearing a mask. The front desk clerk answered her questions with many other guests around never asking her to put a mask on because social distancing was not possible. This is incredibly unacceptable! Her flippant and careless attitude toward our deep concern for my son's health and safety and all the other guests was very disappointing. Marriott promised the highest standards especially during this pandemic and spoke repeatedly of their desire to follow all guidelines for health and safety... and they are truly not keeping their word. We stayed at Marriott Residence Inn Greece location in Rochester New York. We were traveling with a special needs son with a compromised immune system. We contacted the hotel on numerous occasions before our arrival and they assured us that masks were worn at all times in public areas by both employees and all guests on the premises. We were reassured time and time again that this rule was strictly enforced. Unfortunately, that was absolutely not the case. Not only was our room not clean by any standards, but When we arrived we had to allow three separate parties of unmasked guests to go on the elevator in front of us so that we were not contaminated by them!! When we brought this up to the front desk clerk She seemed visibly annoyed at our concern and said "What would you like me to do, I'm only one person?" She even spoke at length with a mother and her two children before sending them down the hall toward the elevator and none of them were wearing masks. A woman delivering food came into the hotel lobby also not wearing a mask. The front desk clerk answered her questions with many other guests around never asking her to put a mask on because social distancing was not possible. This is incredibly unacceptable! Her flippant and careless attitude toward our deep concern for my son's health and safety and all the other guests was very disappointing. Marriott promised the highest standards especially during this pandemic and spoke repeatedly of their desire to follow all guidelines for health and safety... and they are truly not keeping their word. Extremely disappointed in this hotel and their casual attitude towards the health and safety of others, especially those with special needs. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

I so love this place

Aug 27th, 2020

I'm a hotel snob. Well when I go to Rochester to see my Grandchildren there is only one place I will stay RI. Because I am Gold elite I can often (when they have them) get upgraded to a 2 bedroom unit. My Grandchildren love this because they can use the pool. But the Residence Inn is much more than that. It's very comfortable bed. The Westins have "the heavenly bed". Well the RI has beds that are just as comfy. Nice sheets and GREAT pillows!!! The units have a full kitchen with everything you need. Including a full refrigerator with an ice maker. Bathrooms are roomy and you have a hair dryer as well as amenities. The amenties are sparce but the price reflects that. The towels, washclothes and hand towels are soft and nice. The room is immaculate. I wondered how they would handle the breakfast buffet or if they would offer a granola bar instead like the Fairfield does. But no, they give you a sheet of paper and you can order anything from scrambled eggs to toast to cereal and put the time on it that you will pick the food up. You drop it off to the front desk and walk up the next mornig and get your breakfast. Well done RI!! The pool and hot tub are great. Done by reservation now because of covid and cleaned between each group going in. But more than anything else the very best part of this hotel is the STAFF. They are friendly, attentive and so very helpful. I will continue to use this facility each and everytime I go to Rochester. Thanks RI, see you in a month!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

First time stay in Rochester

Feb 7th, 2020

As a big fan of the Marriott chain I always try to stay in one of their properties when I travel. Front desk staff were very welcoming and accommodating. Check in was seamless. I was in a king size studio which was large and comfortable with the extras i asked for. Floor was quiet although hotel was busy. Breakfast was the usual fare which I always enjoy. My one complaint is in all other Residence Inns I’ve stayed in water and other drinks were easily available during breakfast and the tastings however at this property the water was locked in a refrigerator and unavailable without asking. Not a big deal but not so welcoming. I would definitely stay there again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Convenient, pet friendly and clean

Feb 2nd, 2020

Our son attends RIT and this hotel is about 20 mins away. We used points for a four day visit, and we couldn't be happier. The hotel is clean, breakfast was awesome, location is convenient to good restaurants, and the staff is very friendly. We had our 50lb dog with us, and he was welcomed with open arms. The fee is a bit steep compared to other hotels, but in our case it was our only charge. Highly recommend! TRIPADVISOR.COM USER 

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