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at the Residence Inn Rochester West/Greece
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I so love this place
Aug 27th, 2020
I'm a hotel snob. Well when I go to Rochester to see my Grandchildren there is only one place I will stay RI. Because I am Gold elite I can often (when they have them) get upgraded to a 2 bedroom unit. My Grandchildren love this because they can use the pool. But the Residence Inn is much more than that. It's very comfortable bed. The Westins have "the heavenly bed". Well the RI has beds that are just as comfy. Nice sheets and GREAT pillows!!! The units have a full kitchen with everything you need. Including a full refrigerator with an ice maker. Bathrooms are roomy and you have a hair dryer as well as amenities. The amenties are sparce but the price reflects that. The towels, washclothes and hand towels are soft and nice. The room is immaculate. I wondered how they would handle the breakfast buffet or if they would offer a granola bar instead like the Fairfield does. But no, they give you a sheet of paper and you can order anything from scrambled eggs to toast to cereal and put the time on it that you will pick the food up. You drop it off to the front desk and walk up the next mornig and get your breakfast. Well done RI!! The pool and hot tub are great. Done by reservation now because of covid and cleaned between each group going in. But more than anything else the very best part of this hotel is the STAFF. They are friendly, attentive and so very helpful. I will continue to use this facility each and everytime I go to Rochester. Thanks RI, see you in a month!! TRIPADVISOR.COM USER
First time stay in Rochester
Feb 7th, 2020
As a big fan of the Marriott chain I always try to stay in one of their properties when I travel. Front desk staff were very welcoming and accommodating. Check in was seamless. I was in a king size studio which was large and comfortable with the extras i asked for. Floor was quiet although hotel was busy. Breakfast was the usual fare which I always enjoy. My one complaint is in all other Residence Inns I’ve stayed in water and other drinks were easily available during breakfast and the tastings however at this property the water was locked in a refrigerator and unavailable without asking. Not a big deal but not so welcoming. I would definitely stay there again. TRIPADVISOR.COM USER
Convenient, pet friendly and clean
Feb 2nd, 2020
Our son attends RIT and this hotel is about 20 mins away. We used points for a four day visit, and we couldn't be happier. The hotel is clean, breakfast was awesome, location is convenient to good restaurants, and the staff is very friendly. We had our 50lb dog with us, and he was welcomed with open arms. The fee is a bit steep compared to other hotels, but in our case it was our only charge. Highly recommend! TRIPADVISOR.COM USER
Beware misleading practices and musty rooms
Dec 26th, 2019
Having booked nearly six weeks in advance and wanting a restful and relaxing stay for a single night, I secured (or so I thought) a large 2-bedroom suite. Arriving at nearly midnight on Christmas after a full day including air travel, we were tired and ready to have a warm shower and good night’s rest. Much to our dismay, we were put in a handicap accessible room with a roll in shower and a musty smell. There was no mention of this room assignment at check in. When I called to express my disappointment I was told that room reservations don’t mean anything. The policy is to put customers in rooms as they arrive. WHAT?!?!? The only option for us was to downgrade or take the handicap accessible room. Furthermore, I was told that unless I expressly stated that I didn’t want a handicap accessible room, they could “put me in any room”. What a horrible practice. I have been a loyal Marriott customer and promoted the brand for many years. Not anymore. Marriott - fix your policies and clean your rooms. I am furious and a very very unhappy consumer. I will not return. TRIPADVISOR.COM USER
Basic, clean comfort
Dec 17th, 2019
I am a fan of Marriott and they never let me down. This is a more basic property but it served our needs perfectly for a weekend visit. We chose a two bedroom suite, it was super quiet and the beds were fresh and comfortable. There’s a full free breakfast daily with choices of hot and cold foods. Staff were very friendly and helpful. Especially the tall man from the front desk. He always greeted us when he saw us. We had travelled from Western Canada,where we were only home in Calgary one before being called to a funeral. We were exhausted, physically and emotionally. Without hesitation my request for a late check was granted without hesitation TRIPADVISOR.COM USER
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