Residence Inn Salem

640 Hawthorne Ave SE | Salem, OR 97301-5096  [SEE MAP]Salem, OR  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Great service does make a difference

Jul 14th, 2019

We arrived at the hotel quite late in the evening. There were 12 of us (4 adults and the rest aged from 15 months to 17 years) We were tired from our long drive from San Francisco. Shaun was at the front desk and he welcomed us from the get go. He went out of his way to cater for our large and noisy entourage, offered the children snacks and basically made us feel at home. He went over and beyond the call of duty and ensured we had everything we needed and that included pulling out 2 extra foldaway beds for our rooms. Our only regret is that we couldn’t take him with us. His colleagues were just as friendly and I also regret not taking their names as one of them recommended the best place for crafts and basically saved us time and money. The breakfast buffet provided was very filling and there was a lot on offer. I even heard one customer say that it was better than some of the breakfast buffets they offer at the expensive hotels. The rooms were comfortable and clean and had a good kitchen space for large families. It was the friendly and helpful service that made our stay and we will stay there again if somebody else was to graduate from Oregon University. Thank you Shaun and staff! You guys are the epitome of world class customer service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Convenient Residence Inn property off the I-5

Jul 8th, 2019

Stayed: Friday July 5th to Sunday July 7th; 2 Adults with a Dog PROS: Very Convenient location off of the I-5, at Exit 253 (Detroit/ Bend), next door to Costco and a 5 minute drive to a Super Walmart...One of the main reasons, for staying at this property was because it is a pet friendly property, with ample grassy areas for your dog...Large Suite with a Kitchen and a Full-Size Refrigerator... CONS: The convenience of an easy access to the I-5 can be a detriment as well, because this Residence Inn property is literally next to this I-5. So, if you are a light sleeper or not use to hearing the sounds of cars & trucks buzzing by at 70 miles per hour, then this may be an issue for you...If you are planning to stay with your dog, please remember to bring your own "doggie bags", because it appears that the sign where it suppose to have doggie bags, has been vandalized and no longer has a place for the doggie bags...Staff could be a little more cordial. During our stay here, we came across 5 different Residence Inn staff and the only one that took the time to greet us and wish us a great day was the Breakfast Host, that was working on Sunday, July 7th. All in all, this is a good Residence Inn property, as it is one of the few properties in the Salem area that has a full kitchen with a full size refrigerator. On the other side of the coin, this property is showing its age in some areas, especially in the room that we were staying in. The common areas like the Breakfast gathering area and the small lobby area have been updated and looks fine. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Quiet and good location with quality breakfast

Jun 16th, 2019

We stayed here while attending the graduation in Corvallis (OSU). Hotels were at a premium in Corvallis, Salem is just a short drive away. It is conveniently located near I-5 South. The location is quiet. Breakfast buffet is quite nice, lots of variety. The only thing is the lobby area had an odor to it, most likely from the swimming pool very near by. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great place, great staff

Mar 30th, 2019

I was very pleased with my stay. The front desk staff are very kind and helpful. Free breakfast. - good selection of hot, cold, pastries and beveridges. Indoor pool and hot tub are great and I never found it to be crowded. I would stay here again without hesitation. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Convenient location and helpful hotel staff

Dec 26th, 2018

This Residence Inn is a convenient location, easy to find from I-5 and other Salem locations. 1 bedroom and 2 bedroom rooms are especially great for families. Yummy breakfast in the morning with fresh fruit included! We’ll definitely be back, thank you. TRIPADVISOR.COM USER 

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