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at the Residence Inn Salt Lake City Airport
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Aug 3rd, 2020
This was a nice hotel. Nothing to special but the room offered a separate sitting area from the bedroom and included a fridge, microwave and stove. Regular shower/tub combo. The employees were friendly. The hotel shuttle to the airport was available on demand. The gym was a bit tiny and the pool was either broken or needed a good cleaning. The hotel was about 7 miles from downtown which is like a $15 Uber ride. No safe in room TRIPADVISOR.COM USER
Jun 1st, 2020
We were booked at the Courtyard hotel next-door, but were moved to the Residence Inn because they could not accommodate us at the Courtyard (Covid, maybe?). Check in was ok, but rude. They have a blue tape line on the floor that you can not cross and can not approach the counter, you could tell that the staff wanted no part in interacting with customers at all. The rooms were fine - nothing special. A typical extended stay place. We went to the airport to drop off our rental car the night before we flew out, as we had planned on using the shuttle to the airport the next morning. We sat at the airport for over an hour after calling for the shuttle. Finally, a Hyatt Place shuttle showed up (not labeled as Residence Inn or Marriott at all). The driver said that the normal shuttle had been in an accident several months ago and they haven't labeled the new van yet. He also said that he drives that shuttle for 5 hotels and a trucking company, so there are times that it takes an hour to get picked up. We then asked at the desk about the shuttle for the next morning, and were told that the van may be available, and it may not. They could not guarantee us getting picked up at 5:30am for a ride to the airport. This is simply not acceptable - we may be able to make our flight and we may miss it as the van service is not reliable. We booked a car service instead and paid for it ourselves. We were also told that there would be coffee and to-go breakfasts in the lobby before we left. When we got to the desk the next morning, the girl at the desk was rather rude and said that she does not make coffee, and that there were no to-go bags ready yet. All in all, very disappointing stay and we hope not to be back. Although I guess with these hotels it doesn't matter where you book, they will move your reservation and you may end up at a hotel that you didn't want to be at in the first place. TRIPADVISOR.COM USER
Room not clean, fitness center missing basic amenities, but the breakfast was great!
Jan 25th, 2020
I wish I could write a more positive review of this hotel. The location near the airport is convenient and the front desk staff could not be more helpful. The breakfast was better than most hotels of similar type and quality. Our room, however, looked clean - but was not. The surfaces were dusty and the grossest part was finding a previous guest's swimsuit haning over the shower rod! The fitness center was small (which was expected) but missing both sanitizing wipes and towels - though there were placeholders for both. Fortunately, we were only there one night - but I would not recommend this hotel. I've stayed at otherMarriott brand airport hotels that were cheaper and just as convenient - without any of these issues. TRIPADVISOR.COM USER
Service is not good here
Jan 2nd, 2020
I know that we should not expect much of a residence Inn, but they failed on many basic levels. On Jan 1st the room service was not full service and actually they never showed up. We should have paid 1/2 fare also since they never told us. Breakfast ends at 9am! And they take everything down at 9am not a minute more! Not enough plates and the happy hour announced is simply not done! The attitude in the front desk leaves to desire better. TRIPADVISOR.COM USER
2 night stay
Dec 29th, 2019
We stayed here for 2 nights prior to flying out of SLC. We had a 2 bedroom suite which suited our family nicely. The chairs were obviously worn. Beds were comfy. We were on the top floor and it was nice and quiet. Staff was very friendly and welcoming. Breakfast options were good. The only disappointment was the oatmeal. It was watery and unappetising on both mornings we were there. I do enjoy oatmeal in the mornings but could not here. Still I would happily recommend this place to travellers. TRIPADVISOR.COM USER
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