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at the Residence Inn San Jose South
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Not up to Marriott Standards
Oct 24th, 2020
Just checked in here tonight. $500 deposit required in case of damages, never heard of such a thing at a Marriott, and especially for Platinum members. No upgrade because they cram everyone in one side of the hotel, then say they don’t have any rooms for upgrades. Not safe for Covid. Charging for parking is ridiculous. Not the cleanest hotel I’ve ever seen either. Would likely not stay here again. TRIPADVISOR.COM USER
Don't judge a book by its cover
Sep 25th, 2020
"With the goal of creating a safe, welcoming world for all, we rally for pro-travel policies and support programs that allow people to experience and understand other cultures. Through nonprofit partnerships, creating and implementing training, advocacy and supplier accountability, we are committed to uphold and respect human rights.." - Claims Marriott corporate, I love Marriott I'm a "Titanium Elite" Bonvoy member Whatever that means, I've stayed at Marriott all property's just over 90 nights this year alone. The residence inn on San Ignacio st. In south San Jose is, was a nice place to stay. My family and i just booked 3 night here because it's close to my mother's house so when we come to visit we like it here because it has great amenities, I'm a chef so I like the bonus kitchen and bbq area. Recently I bought a 1975 gmc box truck that I plan to restore into a "Covid safe" food truck and since the pandemic we haven't had the money to fix. My truck is Beautiful to me and myself only apparently it has graffiti on one side and the other side is a metallic forest green... Anyways I broke down on property yesterday and today the manager threatens to call the police to have it removed, I insisted on paying for parking, but just by the tone of Mr Galen's voice I could tell he obviously doesn't have time for me and thinks I'm trash. I begged him to work with me and he refused. What's the point of going a chains membership program if you don't get treated like a V.I.P.? My truck is ugly so I do park as far away from the front as possible but come on. I'm traveling with my two toddlers, I'm no mechanic I've been out of work because of the Plague... I dunno what the hell I'm going to do. TRIPADVISOR.COM USER
Aug 22nd, 2020
The hotel was very welcoming. Everything was very clean and comfortable. They followed all the procautions for covd-19. The staff was very nice and welcoming. Mario and Josh were the two staff members who helped us during our stay. I will definetly be coming back for an future stays. TRIPADVISOR.COM USER
Aug 22nd, 2020
The hotel staff were amazing, and answered all of our questions, they were COVID prepared. The rooms were very clean. When we checked in, Mario was helpful and answered all of our questions we had. The other front desk, Josh, was helpful as well. Overall, I rate 5/5 stars and would come back, I recommend this hotel to anyone looking for a place. They helped with SCU evacuees, so the support was great. Thanks! TRIPADVISOR.COM USER
Hypocrisy to its fullest
Aug 2nd, 2020
Upon check in, the clerk announced proudly - "We are giving you an upgrade"!, then assigned us precisely the same room level we paid for. Why this pitiful attempt to please? Perhaps it was a cheap way to compensate for all the other disappointments to follow: On their website, this hotel states that breakfast and use of swimming pool are included in the rate but it was a falshood. Of course due to COVID. Of course they are not responsible to update their website. While other hotels go an extra mile to provide extra cleaning all around, Residence Inn San Jose South goes the opposite way - they even made a special sticker saying "NO SERVICE TODAY". That made my wife feel safe! When I looked online for a way to contact the customer service, I found none. But I found a long statement how they are striving to be super-inclusive and how specifically Black lifes matter to them. Good to know, but how can you trust them, with so many other inacuracies on their website? Well, one thing there was correct: they say that they charge for the parking, and they do. TRIPADVISOR.COM USER
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