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at the Residence Inn Springfield South
Lincoln Come alive vacation visit
Jul 15th, 2019
Our hotel stay here was exceptional! The hotel was clean and modern, staff was very friendly and helpful especially Rhonda in the breakfast area. She informed us of several local places to eat and we were NOT disappointed. This would be a place to stay again and again in Springfield. TRIPADVISOR.COM USER
Really felt the need to chime in here.
Jun 18th, 2019
I am on the road quite a bit. Sometimes 200 nights a year. I am fortunate that on many occasions Marriott looks out for me. You will see I only have one other review here online and it's about the same thing. Noise. I read all of the reviews and thought this would be a go to hotel. It has not been. First off, the air conditioner in the living room area is super loud. I asked the front desk if my rooms noise level of its ventilation system was an anomaly and they said no. They are all like that. It's so loud that when I had some time off during my stay I chose to work in the lobby. Before my stay, I sent a message via app to this property to ask for a quiet room. I ended up on the third floor of a 4 floor property. The ceiling is quite thin. While I have not heard any noise from the room on either side of me the amount of loud thumping of feet and closing of things above me was enough to wake me up at 2am one night. I inquired about a room possibly on the 4th floor and was advised it was not an option during my stay. Seeing its a Residence Inn I can understand how a room on a floor might not open up during my stay. This hotel as mentioned in other reviews is super clean and the staff is really, really nice. However, that cannot make up for the noise level. If you are noise adverse I would highly recommend you confirm with them you can get a room on the top floor and even then if you plan to spend a decent amount of time in the main living quarters be prepared for a noisy ventilation system. TRIPADVISOR.COM USER
Super Stay with Great Customer Service!
Jun 18th, 2019
My family and I enjoyed our stay at this Residence Inn location due primarily to the excellent customer service of Ken, the Front Desk Manager. His ability to resolve a customer service issue turned our stay into a great experience. This property is certainly among the best Residence Inn locations I've seen in terms of breakfast, cleanliness, rooms, etc.. We will stay here again based on this experience. TRIPADVISOR.COM USER
Jun 11th, 2019
The desk staff was extremely helpful towards our group of 15 people helping us with supplies and taking over the breakfast area for a team dinner that we had spur of the moment. Additionally they were very tolerant of the kids in our group behaving like kids. Their help and understanding made this trip even more enjoyable. TRIPADVISOR.COM USER
Frequently use this hotel
Jun 10th, 2019
I frequently stay at this hotel. At least once every other month. The company I work for is right up the road. This is a very nice hotel. The rooms are up to dat and very clean. The staff is great, especially the ladies that work the breakfast area. They remember me by name and ask about my family each time I’m here. The only complaint I would have is them not following the corporate rates. I’ll stay here at the same time as co workers and when we get the bills, the rates are different even though we stay the same amount of days. We also have it negotiated to get two bottles of water but they are never in the room and I always have to go back down to get them. TRIPADVISOR.COM USER
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