Residence Inn by Marriott Boca Raton

525 Nw 77th St | Boca Raton, FL 33487-1390  [SEE MAP]Boca Raton, FL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Roach Nest

Feb 9th, 2020

When I entered the hotel I was not greeted by friendly staff but rather a pregnant roach. I advised the attendant. Nothing came out of it even though the roach was on the same counter where he served me. Later on I found more roaches in my room. The hotel was very unprofessional in responding to me. First they advised that a member of my party brought the roach even after advising them the same type of rooach was found on their counter when I came to check in. It then went to its an outdoor hotel....newsflash lots of outdoor hotels do not have roaches. How did the initial roach get pregnant if you dont have an infestation problem? Then they slap a flimsy discount which acknowledged for me that they note roaches are alive and well around that property. Bottom line the hotel downplayed and was very unprofessional in dealing with my issue and given that it was superbowl weekend, There were no other places that could fit my entire party. I/WE will not stay again. I do not believe anyone would choose to vacation with roaches when there are no roaches in their own home. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great stay!

Jan 20th, 2020

We stayed at this property for a week in January as a family, and i must say we enjoyed it so much! Our room was spacious and clean, and we loved using the pool and hot tub. We stayed in the more quit area by the lake, and loved watching the Iguanas and birds interact every morning. Breakfast was good, with many different options, and the social evenings Mon-Wed are a great touch! The location is convenient and very close to I-95 and Delray Beach where we loved spending time. Even Uber is a short ride to anywhere. The staff was also very nice-all the breakfast staff and especially Andre who was the highlight of our stay! He always made sure we have everything we needed and was so nice and helpful! We will definitely be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Convenient and family-friendly

Jan 7th, 2020

We booked the Executive Suite, which has two bedrooms and two bathrooms. The location right off 95 was perfect. We could get everywhere quickly. The room was very clean and nicely furnished. Our kids loved the pool and hot tub. We will stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Big disappointment

Dec 12th, 2019

This is my second stay,lasy year I was with my husband for a few weeks.This stay,I was solo,for 3 days/2 nights.I always request a quiet room,simple request.The front desk person assured me it was.The room was on the first floor,next to the laundry room.Sat down for a few minutes,and hear shouting very loud,just outside my room .Opened the door to see what was going on,and see sheets and towels being thrown from the cleaning people upstairs,to the ground floor,not caring they almost hit my head.Didnt want to be in the middle of this mess,so went to the fron desk,asked for another room,and told him what was going on .He didnt seem to care,gave me another room by the lake.Mighter been a better location,but same moldy,musty room.I should have left then,but too tired from a long flight. Room was dirty,carpet was threadbare,mold in bathroom,dirty sofa,everything needs renovating.Marriott doesnt seem to take comments seriously.There have been other reviews about this problem.What I witnessed the first night with the dirty sheets being thrown over,something out of a bad movie.I paid for 2 nights in a Marriott property, that felt like a 1 star motel TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Welcome to the Ghetto of Boca, to the favelas of Brazil.

Nov 29th, 2019

Dirty, low quality people! Stay away! I spent 3 weeks here with my family (what a regret) while we were moving from Miami to Boca, I could literally write a book about this place, not many nice things to say. Unfriendly staff (not everyone) but they will certainly need training. Dirty rooms! See pictures below. My daughter got a skin infection while here, my throat felt horrible because of the dirty ac (they probably don’t change the ac filter as you could see all the build up by the door) Mold growing on sinks and bath tubes, just horrible! Do housekeeping know what Clorox is? I wonder... Housekeepers don’t move furniture around to vacuum under the beds. I found a sock from another guest in my bedroom. I had to change room, the noise is terrible if you are on the first floor, you hear people walking upstairs. Did I mention guests hanging their clothes to dry on the rail of the building? Lol staff just doesn’t care! Horrible! I hope you and your family never have to stay here. TRIPADVISOR.COM USER 

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