Residence Inn by Marriott Boston Cambridge

6 Cambridge Ctr | Cambridge, MA 02142  [SEE MAP]Cambridge, MA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Great Room, Great Location, Pricey

Jun 5th, 2019

This hotel has a great location. Convenient to Restaurants, MIT, the Red Line and Cambridge Companies. The room was clean and large. The hotel was extremely pricey when I booked. It was only for a single Monday night. Aside from the price, my only knock was while the tub was clean,there was a old bar of soap in the holder. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Weird, unnecessary problems

Jun 5th, 2019

The overall facilities are OK. But I have to downgrade it because of weird, unnecessary problems. 1) I’ve traveled the world. Never encountered hotel shampoo that I literally couldn’t use, until now. The shampoo stocked by the hotel is infused with MENTHOL. It will burn your eyes without even touching them. Why would anyone manufacture this product at all, much less spring it on hotel guests, who expect something neutral? 2) Following on that, hotel customers have different tastes, so usually the facilities are middle-of-the-road. But the bed literally felt like sleeping on the middle of the road. Incredibly hard. I’ve come to expect that in Asia, but not the U.S. 3) Another reviewer in May 2019 noted that the hotel no longer has a pool, despite many websites claiming that it does. The hotel manager, John Wilmoth, claimed that he had engaged in a “thorough” search of travel websites to update the information. Mr. Wilmoth, you clearly aren’t trying very hard - or are incredibly bad at your job. For starters, as of the date of this review TRIPADVISOR ITSELF STATES THAT THE HOTEL HAS A POOL. As do many of the most prominent online agents and search sites. See, e.g., Trivago, KAYAK, and Booking.com. When a hotel manager is either a liar or incompetent, a good stay is unlikely to follow. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice,big room with friendly staff

Jun 5th, 2019

Booked a wheelchair accessible room with an early check-in and got a nice, big and clean room with very little waiting in the lobby. the staff was friendly and helpful, the complimentary breakfast was great and the general feeling was very nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very special people make the difference

May 21st, 2019

In 2010 I had open-heart surgery at Mass General, one T stop away from the Residence Inn. My wife stayed at the hotel while I had the procedure and underwent a lengthy in-hospital recovery. Everyone at the hotel was magnificent! Fast forward to 2019: a re-do of the same procedure. I knew that I should have gotten the extended warranty! My wife and daughter stayed at the hotel while I had a somewhat shorter in-hospital recovery. They were treated very, very well. I wish I had a few more names to give specific credit to for their kindness, but here's what I've got. Prior to our arrival, Marila worked the room-selection magic so that my wife and daughter had rooms that were close to each other, and also on a less-travelled portion of the hallway. At check-in, Matt made sure everything was all in order and offered up an incredibly caring "Best Wishes" to me for my early next morning procedure. And, then there was Samija of the food service team who recognized my wife from nine years before, gave her a big hug and made sure every day that things were going well. Net, net: highly functional hotel in a very convenient location -- but most importantly -- staffed by wonderful people. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful stay!

May 14th, 2019

Location is great, walking distance to the T. Staff was friendly and helpful, breakfast was very good and had a great selection. We had a suite and it was very spacious, had 2 TVs and it had everything that we need it. TRIPADVISOR.COM USER