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at the Residence Inn by Marriott Chesapeake Greenbrier
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May 18th, 2020
We stayed a the Residence Inn on 5/15/20. We thought there would be more precautions taken as a result of COVID-19. We expected Marriott to be folliwing CDC guidelines even if the state of Virginia was not. Most staff members were not wearing masks. We received information from Marriott prior to our stay informing us that additional cleaning would be done and cleaning products would be in all rooms. We had no cleaning products. Our room was not clean. Tables were dirty. The room was noisy because it faced the interstate. We had traffic noise all night because the windows did not reduce the outside noise. A cabinet was missing a knob. The shower did not have hit water. When we checked out and returned the key, the front desk person was more interested in flirting with someone in the lobby than asking about our stay. We will never stay here again! TRIPADVISOR.COM USER
Dirty, with bugs.
May 17th, 2020
I'm down here for work. I understand it during the Covid 19 outbreak. The hotel needs to be remodeled. I'm paying full government per diem, but they only clean the room once a week. Also no breakfast. I've also talked to management about bugs I continue to see in my room. Also last morning at 330 am there was a knock down fight in the hallway that the police had to break up. I've stayed at a lot of residence inns this is the worse. To sum it up dirty, bugs, police broken up fights, no service. TRIPADVISOR.COM USER
Jan 7th, 2020
There was a hole all the way through to the bare floor in the carpet. It was dirty and we felt like we couldn’t walk barefoot on the carpet. The shower didn’t work properly and there was mold. The people who worked there were lovely though. I was not going to complain, but my son left his coat in the room and they wanted almost $30 to ship it within the same state. We stay in Marriott hotels monthly and that was ridiculous after paying to stay in such a crummy room. When I called the hotel the person I spoke with was great. All I wanted was to get the coat shipped at a reasonable rate. She said she’d comp our room after I told her how bad it had been. I did not even ask her to do this. So we sucked it up and paid the ridiculous charge to ship the coat since we were getting the cost of the room back. It’s now been almost a month and they still have not refunded the room, plus we paid $29 for my sons lightweight coat to ship from Hampton to Warrenton VA. My husbands called and they’ve said we’re getting the refund still, but nothing has happened. Very disappointed in their brand. TRIPADVISOR.COM USER
Excellence in Hospitality
Nov 1st, 2019
From the time I checked in on October 31, 2019 the hospitality from the front desk to housekeeping was amazing. However, we I went to the continental breakfast the staff EXEMPLIFIED EXCELLENCE AT ITS BEST. I would like to send a special thanks to Dwayne, Cecily and Linda for adding the personal touches to make breakfast feel like a 5 star meal at a 5 star hotel. TRIPADVISOR.COM USER
Needs a makeover
Oct 18th, 2019
I was there for a work trip and stayed for 3 nights. First, the front desk staff and maintenance are amazing. I had no issues with my check in process or when I asked for air freshener. The fact that I had to ask for it is the basis for this review. Second, I went to my room and noticed it smelled sour/mildewish. I requested, and they did, freshen my room. Because it was late and I was tired, I didn't switch rooms. Later I noticed that the room just plainly stunk. The carpet needs a deep cleaning. Additionally the bath tub sits a bit higher than I expected so be careful as exiting it could allow for 1 to slip and trip. I am a rewards member and was a bit disappointed with the room. Regrettably, I did not take pictures. TRIPADVISOR.COM USER
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