Residence Inn by Marriott Chicago Oak Brook

790 Jorie Blvd | Oak Brook, IL 60523-2256  [SEE MAP]Oak Brook, IL  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 1

Be prepared...They sell rooms on the weekend for loud parties and you will be on your own.

Nov 1st, 2020

I still at Marriott properties approximately 50 nights a year. This property has to rate as one of the lowest! Although it is none smoking be prepared for smoker and mj in the hotel. Also, do not plan to sleep on the weekends. The hotel sells room to groups just there to party. If you call the front desk for they call the room but that is where it ends. THE HOTEL WILL NOT HELP TO SOLVE THIS PROBLEM. BRING EARPLUGS AND CHECK OUT OF THE HOTEL EARLY AND MOVE TO A DIFFERENT HOTEL Book elsewhere and save yourself the stress. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Marriott or No Tell Motel.

Oct 20th, 2020

I came in today to stay for 3 days on business. I walked to the elevator which smelled like weed. My hallway smelled like weed. I got in the room and showered and headed straight to the project I am on in Elmhurst. When I came back to the room it was hot. The AC was not working. I talked to the lady up front and she was very friendly but told me maintenance was gone for the night and suggested I open a window until tomorrow. The problem is that I am facing a bright light and it is raining outside. She tried to explain why the ac might have frozen, none of which was valid and told me to basically suck it up til tomorrow, but very nicely. Then I try and watch TV. The TV’s are old and this property has ONE movie channel. ONE! Even some of the crappiest hotels I have been in has more than that. I am a Diamond member with Hilton and stopped using them because of the lack of uniform amenities. I am a platinum member with Marriott and will be a titanium member by the end of November. However, I may rethink Marriott if they cannot make their independent owners more accountable to the standard set by Marriott. If this is a company owned hotel, they should be embarrassed. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Does not meet the standard I expect from Marriott!

Mar 17th, 2020

We recently needed a place to stay for the night and decided to book a night in this residence inn...thinking that Marriott has a guaranteed standard for quality. First issue... We arrived late at night after a 12 hour drive and got to our room - only to smell marijuana at the elevator and then get to our non smoking room which also had leftover odors of the same... I proceeded to go back to the front desk and get a new room which they gave us... this room was in the end fine. Second issue all beds are all queen size.... I guess I wasn’t aware that this is the standard in Residence Inns.... beds are too small in my view... Third point, we tried out the pool in the morning and the Jacuzzi jets weren’t working.... Last point, the place is simply dated... the hallways smell like food, dark and rooms dated.... Overall, I won’t be staying here again, it was just more of a last minute need for a place to stay without a lot of time to book... in the end it was about the price.... I guess you get what you pay for.... despite having had better experiences in other residence inn’s I wouldn’t be staying here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Needs a Bar!

Feb 15th, 2020

Would have been excellent if there was a Bar in the Hotel (I know they sell beer in their shop) as there isn’t much too do in the immediate area without getting a taxi somewhere. The hotel room was ok, I didn’t get time to use the Pool unfortunately but I was pleasantly surprised by the breakfast offerings. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Experience!

Dec 12th, 2019

We stayed at this hotel for a week over the Thanksgiving holiday. We had an excellent stay. All the staff were extremely accommodating, professional and helpful. The staff went out of their way to assist when we had issues with our rental car. The complimentary breakfast everyday was great. The general manager went out of his way to help us. Great experience! TRIPADVISOR.COM USER 

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