Residence Inn El Paso

6355 Gateway Blvd W | El Paso, TX 79925-3514  [SEE MAP]El Paso, TX  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Awful customer service

Aug 16th, 2020

The man on the phone Efrain was so rude and disrespectful and Completely unwilling to help. As affiliate of Marriott your company offers a first responders discount. Online you offer discounts for all rooms. We were driving late in the night after one of my husbands long shifts and we needed a certain room. Efrain was determined not to help even though you offer discounts for all rooms. He ended up putting me on hold with out communication and then hung up on me. The reason I say unwilling is because I called another property under Marriott and they were able to help me even though they didn’t know about a discount but without question helped me and offered me what I needed. That kind of customer service is what is needed and I know can be offered. I was appalled at how disrespectful someone could be. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Hotel

Mar 16th, 2020

This is a fantastic hotel. The room was very nice and spacious. The hotel recently underwent a remodel and they did a fabulous job. It’s a little bit hard to enter the property by car there is only one sign and it’s a little bit hard to enter getting off the highway and coming off from the side streets. The hotel staff is very nice and friendly and outgoing and welcoming. The property features a gym, a little market place, a tennis court, basketball court and a little public sitting area and a indoor pool. The room was great with a stove, microwave and full size refrigerator. It was all very clean with pots, pans and plates forks and knives and spoons. It had a nice living room with a nice soft bed. It had a very modern look to it with many USB ports. My only issue was with the remodel I wish they redid the bathroom. As the toilet and tub looked out of date and seemed like they been there since the hotel originally opened. I travel to El Paso a lot and nice time I go and visit I am most definitely staying there again! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Family (and pups) Friendly

Dec 28th, 2019

Our second stop in West Texas. Nicely updated and nice breakfast area. Even though it’s the holiday, i10 is busy and you’ll notice the very loud noise when you get out of the car. Thankfully! Inside it’s peaceful and quiet. It’s pet friendly here but we wished for more green space. Not much of an are for dogs to meander. That’s the only real drawback. Tip: to avoid the thrill of the i10 entrance with heavy traffic try entering the parking lot from the back, off of Edgemere Road. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

My 30 day incarceration at Residence Inn

Dec 9th, 2019

Early November 2019: I just found out that I was going to have to go to El Paso, TX to work for 30 days. The more I thought about it, the more I was not looking forward to it. I would be away from my family during Thanksgiving again, and I have lived in El Paso for 13 years. El Paso is a decent city but not the place I was itching to go back to. I started making my travel arrangements and decided, what the hell I’m going to make the best of it. My plan was to go to work, get back to the hotel, drink a beer and kick back in the hot tub. Then do the same thing the next day, the 30 days will fly by I figured. So I looked around online and found Residence Inn by Marriott El Paso, they had a pool and hot tub, free breakfast and free beer 3 days out of the week. I showed up at the hotel kind of exhausted after traveling half way across the country, so I checked in went upstairs to my room, unpacked and went to sleep. The next day while waiting for a co-worker I saw the window to the pool and walked over to look. I looked left, right (I even looked up just in case); there was no hot tub to be found. I was angry, but I also didn’t want to be late for work so I figured I would address it later. When I got back that evening, I asked the front desk to speak to the manager. She told me he would be in the next day. I was not a happy camper. The next day came and I went down to talk to the General Manager (Dereck, aka the warden). While talking to the manager, I got the impression that he actually did not care what my plans were for the 30 days and that he was kind of put off about having to speak with one of the inmates (I have worked for years in prisons and jails when I used to live in Florida). The warden advised me that they had remodeled and the hot tub was taken out and they “forgot” to take the picture off their official page even though they had pictures posted from after the renovation. The warden offered me some points that were good toward my next incarceration. I advised the warden that I would not be a recidivist, so I would not be needing those points. I returned to my cell angrier than I was before talking to the warden. I decided I would send a kite to the governor (Corporate). I explained my grievances to the governor and was told that the governor would tell the warden about my grievances (didn’t he pay attention? I already spoke to the warden and the warden did not care). After work release the next day I received a kite from the warden that said his decision was final, I would get points towards my next incarceration. What follows are some notes I was able to scratch out on a smuggled piece of paper: Day 3: This place is starting to feel like a prison, how did I end up here. I’m a law abiding member of society! Day 7: I am drifting off to sleep, thinking about the 3am alarm clock for my work release. It must be bring your kids to work day at the prison because there are small screaming voices racing up and down the hall outside of my cell. Trying to sleep is futile. Day 10: what are the chances of two bring your kids to work days in one week? Day 11: I went downstairs to the prisons main office, while paying my restitution, I pointed out to the wardens secretary (I think she’s on work release to because she is actually nice so she must me stuck working for the warden against her will) that the prison’s license to do prison things (business license) was expired, it actually expired that day. My good deed was done for the day. Day 15: the walls are closing in, I am running out of toilet paper so I took the sign off my cell door as a signal to the jailer that I needed more. When I returned from work release, my trash was gone, my bunk was made....but no toilet paper. The only bright note is I am halfway through my sentence. Day 18: What a dreary day, didn’t think it could rain this much in the desert. Went down for the evening meal and there was 3 inches of water in the hallway outside of the wardens office. I got excited, maybe they were hiding the hot tub that is on the pictures behind the laundry door! Nope.... I ate my burnt sausages and went back to my cell. Day 19: Evidently the prison staff is not happy with me. They put up a Christmas Tree outside of the wardens office, when a fellow inmate asked about it, the staff said they would have to take it down because one of the inmates was complaining about the prison not having a hot tub so they had to take more pictures....I guess now i’m the grinch that stole Christmas for the Residence Inn. Editors note: This was also the day I found out that the hot tub was taken out eight months prior, but they kept the picture on the website to attract customers. Day 19 (cont): today is also thanksgiving, I am keeping track of my incarceration using tick marks on a contraband note pad. Took my tag off the door today so the jailers could bring me more toilet paper. They never showed up. Day 20: the jailers ignored my request for toilet paper again. Trash is overflowing. Maybe they should install a bidet in the cells since they don’t like handing out toilet paper. Sent another kite to the governor. Day 24: Received a call from the governor’s office (finally, hoping for my pardon). Nope evidently the governor’s staff doesn’t care either and it was evident she didn’t even listen to what I was saying. Had some communication with the outside world, they wanted recommendations where to stay in El Paso for the next 30 days, I told them to go to Embassy and to avoid this prison at all costs. Day 25: I’m going to have to see a chiropractor when I get out of prison, the pot holes in the driveway of the prison are deep enough to splash coffee on you if you leave your cup in the cup holder. Day 27: Ran out of toilet paper yesterday, good thing I bought some flushable wipes, just hope it doesn’t clog the toilet in my cell. Day 30: I MADE IT, I’ve been sprung and getting on that freedom bird back to Washington! If You’ve actually made it this far, Residence Inn El Paso is not actually a prison, the Hotel is relatively clean (wont be that way for long as housekeeping has fallen asleep at the wheel), the front desk staff is friendly and helpful, the general manager is a condescending, arrogant, worthless excuse for a Marriott Employee. I actually feel bad for the people that have to work for him. I have stayed in Marriott hotels for about 90 days during the past year, this stay has convinced me to not stay at another Marriott property again. It wasn’t so much the hotel or the hotel playing the bait & switch (keeping photos of their hot tub months after removing it from the hotel) it has more to do with the miserable customer service provided by the general manager then reinforced by corporate. I’ll be headed to Hilton from now on. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Convenient location, friendly staff

Nov 3rd, 2019

Good base to explore El Paso. Very close to Airport, downtown, University, attractions. Staff is friendly, bathrooms are nice and clean. Small (but functional) pool and small Basketball / Tennis court. Get-together 2-3 days a week. Free breakfast is standard but well-presented. Next to highway, but did not hear any noise TRIPADVISOR.COM USER 

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