Residence Inn by Marriott Harrisonburg

1945 Deyerle Ave | Harrisonburg, VA 22801-3485  [SEE MAP]Harrisonburg, VA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

Not COVID-safe

Jul 22nd, 2020

I planned to stay here for five days for a change of scenery and telework from somewhere new, but I ended up leaving three days early. Everyone on staff I encountered was friendly and genuinely trying to be helpful, but I did not feel safe here. The "COVID-19 update" on this TripAdvisor page is the Marriott corporate statement, not the policy of this particular hotel, and it shows. When I arrived, I saw a plexiglass barrier and hand sanitizer dispenser at the front desk, which was promising. But when I got to my room, it was visibly dirty. There was something reddish brown splattered on both sides of the door. The dishes in the cabinet had some sort of debris on them - it could have been residual dishwashing detergent, but it's not clear. The toiler paper roll wasn't new or even folded up into a triangle. There are no cleaning wipes in the rooms or any indication that high-touch surfaces, like the remote control or the phones, have been sanitized. The hotel staff let me switch to another room, but this room was dirty too. I went to re-wash all the dishes and saw there was some gunk stuck to the bottom of the dishwasher. There were crumbs all over one of the chairs. The housekeeping manager on duty tried her best and wiped everything down for me and even offered to re-vacuum the room, but she was clearly stressed out and overworked and admitted to me that they're not deep cleaning the rooms between guests because they have such limited staff right now. I was able to get some cleaning spray and paper towels from the front desk and try to clean things myself, and I did notice that the sheets and towels all looked very clean, but the experience was deeply unsettling. The person at the reception desk when I arrived was wearing a mask properly, but in my two days there, I mostly saw the front desk staff either wearing masks improperly (with the nose exposed) or not at all. Breakfast was a few large self-serve coffee dispensers and large bowls with fruit and granola bars for people to grab, which of course leads to multiple people touching the same objects. I feel bad for the staff, who are clearly all doing their best in difficult circumstances, but I would advise against staying here until the coronavirus is no longer an issue. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful stay

Jun 21st, 2020

I cannot say enough good things about our stay! The property was immaculate, updated and practiced sanitary protocols. Staff was amazing! Our room was clean & very comfortable! Great night’s sleep. This one is on my “must stay” list for sure! Excellent choice! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

I stay at this hotel whenever traveling in area for business.

Apr 7th, 2020

Unbelievably friendly and accommodating staff. A true pleasure to deal w/ them. Have to give special shout out to Asst. Mgr, Jameliah Falconer, who helped me out w/ a last minute change in schedule. A true professional that knows how to provide great customer service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Visiting Daughter at James Madison University

Feb 26th, 2020

My Wife and I had the pleasure of staying at the Residence Inn Harrisonbur VA The Hotel is conveniently located close to James Madison University. The Hotel has great staff who go out if their way to assist in any way possible. Staff are all very friendly and helpful. I had the pleasure of booking our reservation with Julia directly. When we booked the reservation the Hotel was already fairly full so when we requested a room with 2 beds this couldn't be guaranteed, to our surprise upon arrival, the room was upgraded from a king to a room with Two Beds, our daughter we were visiting at the university was then able to stay with us comfortably. she thought she'd have a pull out couch, instead she had a nice clean and comfy bed. We checked in the afternoon and were greeted cherefully with Honor, she was very thorough explaining the Hotel and sharing with us important information for area restaurants etc. Every Staff person we encountered were always happy and helpful. the Hotel was very clean. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

This is where you want to stay when in Harrisonburg!

Feb 24th, 2020

I first stayed in this hotel when it opened, and again a couple of weeks ago. It is in as good a shape today as it was then. Rooms are clean, comfortable and spacious as is the lobby/sitting area. All of the staff are friendly and courteous, especially the two people at the front desk when I checked in late. Great service! TRIPADVISOR.COM USER 

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