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at the Residence Inn by Marriott Herndon Reston
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Not fully cleaned
Nov 28th, 2020
When we checked in their was a dirty cleaning towel left on the kitchen counter and trash left in the trash can. This is unacceptable — especially during a pandemic! I called to let the front desk know. The receptionist was unapologetic and just offered to only switch us to a new room. After hauling 4 large suitcases up the stairs and into the room, I just wanted the one we were in cleaned. A housekeep came about 20-30 minutes later and cleaned it. Additionally, the bathroom vent had fallen off at some point and was laying on the floor. The housekeeper said maintenance would be out to fix it, but during our 5 day stay they never showed. The dishwasher was broken or inoperable. Also, the little free shampoos and lotions would’ve been nice but they left none and of course, this is the one time I didn’t pack my own. Definitely not a good stay and I will not be back. TRIPADVISOR.COM USER
Quiet, clean, all i need
Aug 23rd, 2020
Has a home warm feel, its very quiet, its nice and lush all around, air is so fresh, the staff are very nice, i love it here..thanks to the staff, and its really close to Dulles so ease check it out, you wont be disappointed TRIPADVISOR.COM USER
Not up to Marriott Standards at all
Aug 4th, 2020
We are loyal Marriott guests and travel extensively. This Residence Inn is subpar and needs a major overall of rooms and more. In the COVID World, I would expect to see higher standards especially with Marriott’s commitment to clean but you will not find it here. We needed a room for our family due to home renovations being done and this is one of the few we could find on short notice. The rooms are dated, had a horrible odor and are broken down and dirty. We had dirty glasses, broken doorknobs and it felt dirty all over. I would not recommend to anyone. I brought my own Clorox wipes and the amount of dirt i wiped off was ridiculous. Dirty linens and trash sat in the hallway all day also. It needs a major overhaul. TRIPADVISOR.COM USER
Smaller buildings with paths and open spaces
Mar 17th, 2020
Unlike other Residence Inns I've stayed in recently, this one has multiple smaller buildings separated by paths and open spaces. It's a pleasant place to stay -- quiet with comfortable rooms and a well-stocked breakfast room. The location is convenient to both Herndon and Reston, and if you want some exercise it's close to the W&OD Trail (a rails-to-trails path) for walking or biking. TRIPADVISOR.COM USER
Business stay for 10 weeks.
Dec 29th, 2019
Excellent property. Great service. Rooms are very good and spacious. They keep things neat and clean regularly. Breakfast was good. The Mixers on Monday-Tuesday-Wednesday are quite good. They should have a gym. They have a shuttle service only on weekdays. It would be nice to at least have an airport shuttle on weekends. TRIPADVISOR.COM USER
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