Residence Inn by Marriott Houston The Woodlands

9333 Six Pines Road | The Woodlands, TX 77380-1489  [SEE MAP]The Woodlands, TX  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Enjoyed stay needs refreshing

Sep 22nd, 2020

Stayed here for 3 nights in a 2 bedroom suite. Room was very clean. There is no housekeeping, you leave dirty towels in hall and they leave a bag of clean ones outside your door. Strange seeing other people’s sheets, garbage and towels in halls. The front desk staff was friendly each time. Sacked breakfast was nice option and decent- although the same daily- yogurt, muffin, banana, bottled water, breakfast sandwich. The hotel just seems to need a refresh- just looking dated. My only complaint is room 310 is at the far end of hall in corner which I requested BUT you can hear loud people playing basketball until late night on weekends. Not worth moving rooms but just a warning. I would stay here again and recommend. Know the housekeeping and breakfast is because of Covid. Great and friendly staff! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Worst stay at a Marriott property

Jun 16th, 2020

Pretty horrible experience. Dirty, dingy, dark room. Blood-colored stains on carpets, stained shower curtain, etc. and mold in the bathroom area. No recognition of Bonvoy elite status (in this case Ambassador Elite). Indifferent callous general manager and employees, who didn’t really seem to care about guest well-being or rectifying a situation that was raised to them (in my case, I had asked for a change of rooms, but they did not accommodate, despite the disgusting depressing room). Will not return to this property. Added a star for the location/proximity to restaurants/shopping and positive attitude, helpfulness and disposition of one of the front desk employees, Kathy. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent option in The Woodlands!

Feb 11th, 2020

Since 4 years ago, every time that I need to work in The Woodlands, Houston, my preferred option is staying at Residence Inn Market Street at Woodlands. Wesley, Cathy, Karen and the rest of the personnel are amazing!! Al the time are taking care of the people staying there. Services are great, breakfast is really good, and the refurbished rooms are outstanding! It will be my preferred hotel in that zone during this year as well. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Customer Service Great

Jan 24th, 2020

This was my first time staying at a residence inn. I enjoyed myself when you walk in the door you are greeted and called by name during your whole stay. Whirlpool was perfect room clean. The only issue are the beds extremely hard good for some but I can’t sleep on them but a few hours. Breakfast was decent as well. I would recommend this property. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Room Service

Dec 2nd, 2019

As a Titanium Elite Marriott customer, I expect consistent quality service and accommodations. This RI was second to none in its category in my 5 night visit. Things especially appreciated: Hot cinnamon buns for breakfast. Super clean dining area and pleasant hostesses. Evening fire pit. We appreciated Front Desk Supervisor Karen Zandi changing our room to ensure we got a King bed. So fast and easy - Thanks! Please note that my rating is for Residence Inn's and similar properties. TRIPADVISOR.COM USER 

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