Residence Inn by Marriott Irvine Spectrum

10 Morgan | Irvine, CA 92618-2003  [SEE MAP]Irvine, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Poor Customer Service

Jun 20th, 2020

The room was dated compared to other hotels in the area for the similar price point. In addition, my room did not have a working television. What really surprised me was the poor customer service at this hotel. I called twice to discuss an issue with billing, the first time I was placed on hold before even getting a chance to get a word in. After waiting for over 15-20 minutes without an answer, decided to hang up and call at a later time. Called the second time later during the day and spoke to a “supervisor” who did not help me with the issue whatsoever. I’m a Bonvoy member and have had good experiences at Marriott hotels, but this hotel is definitely one I would avoid. Just a note there are many other hotels around Irvine area so I’d suggest to look elsewhere. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good Room, Grounds Need Work

Nov 6th, 2019

I had a business meeting in Irvine and my boss booked this facility. The rooms were well appointed and updated. The AC in my room was loud and cycled way too frequently as the fan speed was either super high or off - therefore the temperature swings in the room made staying comfortable in the bed difficult. I spent time either under the covers (AC on) or out of the covers (AC off). Also they need to power wash the grounds and trim the trees. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Overbooked us

Oct 28th, 2019

We booked this hotel, and I sent my husband to check in. We were told they were booked for the night, and we paid by rewards points, so he inquired on getting us another place to stay. Originally they were going to just turn us away, and not honoring our paid for reservation, or letting us fend for ourselves for the night. They eventually rerouted us to another hotel and honor our paid for reservation, but we were not happy overall. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

NICEST RESIDENCE INN I HAVE BEEN TO!

Sep 27th, 2019

This place was great! Great quiet location. Bathrooms were modern and the best that I have seen at an RI...best shampoo, conditioner, and body wash out there. The TV was also great. You could swivel it to watch TV in bed or swivel it back while sitting on the couch eating snacks. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Superior Staff

Jul 12th, 2019

I stayed here for four nights this week on business. It was perfect for my needs. The setting is quiet and nice, but it's only a 10-minute Uber drive to the Spectrum Center for great meal choices. First off, there was a snafu that the assistant manager went out of her way to get fixed for my party of 3/3 room reservation. Additionally, every one I came in contact with was friendly, pleasant, and very accommodating. I cannot say enough good about the wonderful breakfast/evening reception staff in particular. The rooms are very well-appointed and updated. There was no tub, but a great large walk-in shower with a Speakman shower head--I appreciate this, as I'm just not fond of the rain shower heads that so many properties are going to. Bed was comfy and housekeeping was great. Breakfast was good, with the hot items rotating out every day. One morning it was very delicious grilled Andouille sausage and chicken sausages--my favorite morning out of the 4. Also, there is a very nice reception M-W evenings, and they serve a decent Cabernet and Pino Grigio. If I were ever to return to the Irvine area on business again, I would definitely seek out this place. TRIPADVISOR.COM USER 

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