Residence Inn by Marriott Jackson Ridgeland

855 Centre St | Ridgeland, MS 39157-4502  [SEE MAP]Ridgeland, MS  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Front Desk Staff Tried..Dirty Rooms, Locals Weekend Hangout, Never Stay Here Again

Jun 20th, 2019

I have stayed at this hotel for years as i traveled to Jackson. I have seen it decline and the decline has nothing to do with age of the facility. When we pulled into the property in the late evening,people were playing music by the pool and the basketball court was in full use. I asked about the no party policy at the front desk and the concept seemed foreign to the staff. We went to our room which just happened to face the pool and basketball court. The noise from the pool and basketball court was quite loud. I noticed that there was used soap in the sink area and that the bathtub appeared to have residue in it. I was going to try and make this work as we had driven a long distance. However, when my mother discovered hairs in her bed I demanded a room change. The desk staff were apologized and changed our room. The new room was clean however, the mattresses were horrible. I was told the manger would contact me but never heard from Ms Hopkins. Breakfast was skimpy and I learned that the hotel cuts back on the weekends because the local residents use the hotel as a resort. When returned to our room that evening we had no towels and the room was only partially cleaned. My husband went to the desk and got towels. The next morning another skimpy breakfast and the hotel lobby was floor was always wet because the children from the pool kept running in and out of the building. When we returned to our room on the second day, it had not been cleaned. I asked the housekeeper that was on our floor about my room. She walked in the room and asked me what did I expect? I told her I wanted the beds made and the bathrooms cleaned and towels left. She told me that she knocked on my door earlier and got no response. She said she would be back and of course she never returned. Again, mu husband went to the desk and got clean towels and we checked out the next morning. I would not stay here again and have cancelled a future reservation. Perhaps if you are staying Monday-Thursday things are different, but I would't bet on it. The weekend is the time the local residents use the hotel as a resort and all guests are punished for that. Reduced food and beverage choices and a party atmosphere outside. The rooms are not cleaned. So sad, as I prefer the Residence Inn brand. However, you might want to look at the location in Jackson (more taxes though) or just maybe a new one will be built in Madison or Pearl. I will not stay here again and intend to tell anyone not to stay here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Stay somewhere else...beware of pet fee scam

Jun 11th, 2019

We booked this hotel for 2 different nights on our family vacation. The hotel room furniture and carpet in the suite was filthy. It didn't look like either have been cleaned in a long time with stains. We were traveling with our parents who are in their 70's who brought their small dog and we paid a pet fee of $75 for their separate room. We were charged a pet fee of $75 for both of our rooms even though we did not have a dog in our second room. The hotel manager told us that they found dog hair in our room and that their dog must have come into our room, which is not true as their dog is a doodle breed that does not shed. They went to bed shortly after we all got there late evening. But they would not refund the second pet fee charge for our room. I was very disappointed in the hotel management refusing to refund the second room pet charge, even though there was not a second dog. The second night of our stay, people below us were partying with kids running up and down the hall and playing loud music which kept us up through early morning hours. I'm very disappointed in our stay because of lack of cleanliness, noise issues and being charged an additional pet fee for our second room even though there was not a dog in that one. Beware if you have two rooms and one dog in one room, they will try and charge you a fee for both rooms!!!! I wouldn't have stayed here again for the noise and cleanliness but felt that a review was warranted to keep people aware of the pet fee fraudulent charges so others are not also scammed in this way. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Very dirty rooms

Jun 1st, 2019

Overall, Residence Inn is my favorite hotel brand to stay at. This location however, has me rethinking whether to stay with them ever again. This had to be one of the dirtier hotel rooms I’ve ever stayed in (including Howard Johnson’s). The pictures will say more than I ever could. The one saving grace about this location was the woman in charge of the breakfast area, I wish I would have gotten her name. She went above and beyond what was expected and was as nice as can be. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nice staff, cleaning not up to par

May 12th, 2019

Liked the Hotel, stayed twice on points. First stay was OK. Staff made it, but the room was not as tidy, nor the breakfast as organized as I would have hoped. Area has lots of places to eat, and the size and layout of rooms is nice. But on second stay found false eyelash on nightstand, and last occupant's used soap on shower. Cleaning needs to improve! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Definetly needs an upgrade.

Apr 24th, 2019

This hotel definetly needs an upgrade. Everything you touch feels sticky. Staff is pretty friendly though. The hotel is not in a very inviting neighborhood, but nothing tragic. I booked ad hoc as I got tired from driving. TRIPADVISOR.COM USER 

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