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at the Residence Inn by Marriott Kansas City Downtown Union Hill
Great Location but really needs a renovation.
Mar 29th, 2017
We (family of 3) didn't stay here long (only 2 nights during the week) and if there were other options for a Marriott, I probably would have chosen an alternative. Location is good for downtown and highway access. It was an easy, short drive to Union Station, Crown Center, and the Money Museum. Rooms are like apartment/condos; ours was on the 2nd floor with 2 queen beds; access was a wooden, outdoor staircase that creaked in some spots. Overall, the room was okay, but it was showing its age. There was peeling paint and rusted hinges in the bathroom; and the dresser drawers would never stay shut, slowly opening and staying open. The wall lamps were old style and did not appear to be fastened well, as 1 would easily tilt and be crooked. There was no soundproofing: you can easily hear cars go by (we faced the main street), the neighbors walking past (and shouting too), and the water running from next door and upstairs. The beds were comfortable enough, but I couldn't sleep well because of the noise level. Not all the TV stations could be received as advertised; they were pixelated and scrambled. There was only 1 book for information on Kansas City; it would have been helpful for those not familiar with the area to have a greater list of nearby tourist and dining spots. Personally, we didn't like the layout of the room. It is difficult for 1 person (in whichever bed) to remain sound asleep if another person has to use the light in the kitchen, living area, or bathroom. There is no separated wall for the bedroom, so any visible light will shine toward the bed. My son and I went to breakfast 1 morning, and unfortunately that wasn't satisfactory. There was very little hot food left at 0830; bacon was very greasy, and the scrambled eggs were tough and rubbery. Fruit was gone, and only 1 serving left for the waffles. On the plus side, the staff were friendly and courteous. Our room was tidy and clean, and had all needed towels, bedding, and kitchen supplies. The breakfast area and small lobby area were also tidy and clean. In summary, we found this Marriott to be of lower quality than other Marriott hotels we've stayed in, given the price range. I doubt we would stay here again, unfortunately. TRIPADVISOR.COM USER
Nov 6th, 2016
This was a mostly good experience. What was great: - Very good breakfast variety everyday - Staff was friendly and informative - They have the very best shuttle driver!!! Mr. Henry was just the best. He gave us excellent suggestions for dinner and places to visit. He always had a smile and was always on time to take us where we needed to go. - The hotel offers free shuttle anywhere within 4 miles from the hotel (and there are many great places to go within that distance). -Fast check in/check out - Comfortable bed What needs work: - No elevator so it is not recommended for people with limited mobility. - The rooms were easily visible and accesible from the street (that was scary for me) - You can hear your neighbor. They provide earplugs but still... - The evening reception is now only 3 days and poor selection. TRIPADVISOR.COM USER
Good location but needs a lot of updates
Oct 4th, 2016
Rooms are old and the beds squeak and creak so much that it is impossible to get a good night sleep. You can even hear from the room above. The outside looks that it needs some paint and the bathrooms also could benefit of a little improvement. Breakfast is still nice but the manager's reception in the evening is getting to be just dull. Location is still very good close to the Crown Center with free parking TRIPADVISOR.COM USER
Ready for a Refresh! Below Expectations
Sep 27th, 2016
Old style Residence Inn and in need of updating. The smoke detector in our room was covered by a plastic grocery bag? The hair dryer was barely attached to the wall. The faucet was loose. Just tired and old. There are lots of choices in KC. This is below average for any Marriott. Below expectations. We were on a soon to expire free night, so no complaints made to hotel manager. Staff was great. TRIPADVISOR.COM USER
Clean and Comfortable: but loud.
Aug 22nd, 2016
Stayed here with my father for an overnight, so we could see a Royals game. The suites were clean and comfortable. The location is on the edge of an "iffy" side of town. Our check in/out process was great and the woman behind the desk was friendly and informative. My only concern was how loud it could get in the evening. Between people being outside in the parking lot at night, to the sounds of train horns, it did get loud at times. There doesn't seem to be any regulation of the parking lot (no car sign it at desk or gate to enter etc.) TRIPADVISOR.COM USER
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