Residence Inn by Marriott Los Angeles Burbank Downtown

321 Ikea Way | Burbank, CA 91502  [SEE MAP]Burbank, CA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Great for Family / Business extended stay

Mar 9th, 2020

Prior to our most recent trip we would stay at this location while my son would require to be on the west Coast for castings and bookings. It always felt like a comfortable and welcoming place to find our rest and peace after long day's. When my niece found a passion for the Cirque Arts I quickly arranged for her to study in a summer program and immediately acquired our reservations at this location, knowing that we would find comfort and a home - like feel after long day's of travel and training. I was able to continue my work remotely . She was able to enjoy some time at the pool in the late afternoons. I was able to arrange additional sight seeing adventures for her while the hotel is in close proximity to many "must-see" tourist locations. From the welcome on our first arrival at front desk (with one staff member even remembering me from when I would travel there with my son!), to the clean and safe rooms, to the complimentary breakfast, Kind staff, friendly housekeeping, easy access off of main roads, walking distance to down-town Burbank, fun restaurants, movie theater, Mall, comedy store and IN & OUT BURGER- it is truly a perfect blend of what we needed for family and business and some fun adventures. Shout out to: Mary Rose Gomez Rebatet, J'Antonio, Marvin Monrrigo for assistance with my needs at the business center and printing some important documents! You are all so kind and welcoming and helpful! Thank you! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great property and location

Feb 25th, 2020

Great location for Universal Studios. Near shopping mall and restaurants. Property is very modern, clean and quiet. As a gold elite member we were upgraded to an executive suite which was beautiful and spacious. Only 10 minutes to Burbank airport. One slight concern is the $18 nightly parking fee which seems unnecessary since it’s not in a downtown location, so factor this into your price comparison with other property options. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location and very nice for the price

Feb 11th, 2020

I do 2 events a year and I hold them here. The conference room is a perfect size for 50 people and the hotel rooms are comfortable, and it's located where all the restaurants are. Only issue is no food on site for lunch or dinner. Given apps like grubhub though not that big a deal. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Stay

Jan 26th, 2020

Very friendly staff and very clean rooms. The front desk staff are all very personable and the location is very convenient to access Burbank airport and downtown Burbank. Was very pleased with my stay and look forward to getting back when I can, even if it is only for short visits. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

The worst residence inn

Jan 12th, 2020

From beginning to end the worst RI experience--and we stay at a lot of Marriott. On arrival the lobby entrance is in an underground garage. People (mostly employees) smoke within about 10 feet from the lobby entrance in an unventilated area with butts all over. Room was not clean. Sock in plain view under the table. A container of dental floss was by the toilet. HVAC system located in the closet by the bed and was a constant "roar". Worst was the total lack of environmental efforts. The exception was the signs in the room asking to help the environment by not asking for clean towels ($ to Marriott). We brought our own coffee but were told that they didn't provide coffee filters. Instead we were to use the heavily packaged, awful coffee packages provided in the room. Every Marriott I've been to recently has recycling containers in the room and the sign on the room door said there was such a container. We were told they didn't do that but would in a couple of days when they hired someone ???? Breakfast was awful. Plastic everything. People like us were down bringing silverware, bowls and coffee cups from the room to avoid using all the plastic. The evening "reception" was uneatable. Food carts and grill night ended up being mystery meat patties and wilted lettuce. The front desk staff was rude to everyone. The location is great if you are flying in to Burbank and want to be located close to Pasadena, Universal Studios, Griffith Park. Just find someplace else to stay. TRIPADVISOR.COM USER 

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