Residence Inn by Marriott Memphis Southaven

7165 Sleepy Hollow Dr | Southaven, MS 38671-9537  [SEE MAP]Southaven, MS  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Crappy

May 3rd, 2019

Disappointed. The desk clerk made me uncomfortable and suspicious. He demanded to swipe my Marriott VISA credit card even after I told him it was on file. The room reeked of sour moisture, large pieces of carpet were ripped off and missing and the closets could not be used because the sliding doors were off their tracks and just propped up against the frames. Baseboard tiles were missing in the bathroom. Compared to the Hilton Homewood Suites this place is cheap and not maintained. Marriott should be embarrassed. Needless to say I would not recommend this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Mr

Nov 8th, 2018

This was an excellent stay everyone at this hotel was lovely and made us feel really at home. We could not have asked for a more great places to stay. And we would like to thank the front desk agent Debora she was very professional and Pleasant. The whole front desk staff did an excellent job checking us in and out. Housekeeping get 5 stars. The social hour was super. Our family will definitely be back here. Thanks We recommend your hotel to all our families and bring TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent, Quick, and Courteous Customer Service

Aug 5th, 2018

I really enjoyed my experience with Debra and Gary. Debra let me call her as many times as I need to make sure I had everything that I needed and quickly! Gary was very expedient in bringing requested items to my room! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Residence Inn

Jul 21st, 2018

Nice location and close to everything and right of the interstate. Clean and nice rooms; rotating breakfast items and everything was good. My only complaint... We booked a 2-bedroom unit with king size bed and a queen size bed; and they put us in a 2-bedroom unit with two queen size beds. I spoke to the front desk and they told me they would talk to the manger and see about doing an adjustment on our room rate. The next morning when we checked out, no rate adjustment and they said they would have the manager call me. She called and the phone call went to voicemail so I called her back that afternoon and received her voicemail. I have left two messages for her and no reply which means so adjustment on my room rate. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Location and Service

Jul 13th, 2018

Great Location just a few miles from the busy Memphis Airport, Great customer service and lot's of food around hotel area, outside pool very clean, room also very clean and up to date. The social hour in the evening's is very nice with food and drink's. Will stop again when traveling thru the area. TRIPADVISOR.COM USER