Residence Inn by Marriott Memphis Southaven

7165 Sleepy Hollow Dr | Southaven, MS 38671-9537  [SEE MAP]Southaven, MS  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Ok Stay

Mar 15th, 2020

My experience with residence southaven was not good as I expected but it wasn't bad. 3 of the maintenance guys were the best they made me feel welcome so thanks to Chris Tim and the other morning maintenance guy I forgot his name. Miranda and Rykayla has the best hospitality I have seen in a long time so thanks ladies. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Felt like home.

Feb 25th, 2020

I was super impressed by the staff here at Residence inn Marriott Sleepy Hollow Dr. Southhaven Ms. Ms.Shelita Mitchell (GM) and Ms.Rykalah Peterson (OM) were very attentive and eager to help with anything we needed, they were very warm and inviting to us. I really enjoyed my stay there the 2 bedroom suite we had was very clean, spacious and the bed was like sleeping on a cloud i didn'twant to get out of it, i was blown away by the beautiful fireplace it was real and the heat that came out of it was amazing Omg it was very nice and so comfortable. I have to brag on a few more things the breakfast was fantastic i never had so many choices when staying at other places, i couldn't decide what i wanted to eat so i tried everything. I reccomend these suits to anyone coming into Southaven Ms. I would give them 10 out of 10 if i could. I promise you there are no disappointments here...Oh yeah i forgot to mention they even have a meet and greet night where they play games and eat. We missed all the excitement but Ms.Mitchell and Ms. Peterson made us feel like we were right there when it all started. Thanks so much. YOU WOMEN ARE THEBOMB.COM!!! Hope to see ya soon... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Wear and Tear an a room that smelled like DOG

Jan 23rd, 2020

During a road trip from the east coast to Arkansas we stayed at the Residence in in Southaven. The approach to the hotel is typical Marriott. At check-in we had to wait for a cart to bring in our luggage as they only had two of them (2 of them for this size property?.) Chris behind the front desk did not offer a free gift nor the points option for this Titanium level guest and as once we waited around for a while to get a cart I watched others getting checked in and Chris eating pizza behind the desk. You normally see people in uniforms at Marriott’s, or at least a nice shirt – but here it’s t-shirts, interesting. The next day however there was a young man in nice shirt and tie and a woman that was well dressed at the front desk. Upon getting into the 2-bedroom suite we notice several issues that needed attention… The carpeting at the doorway was so worn down, the tacking wood was showing, the refrigerator door (that opened the wrong way) was badly dented and while the fireplace worked here (unlike Knoxville) albeit on a timer making one get up every 20 minutes or so to re-set it, but romantic none the less. Carpeting in the living room was frayed and pulled apart in sections at the seams. The room smelled of dogs. Nice touch by having the bath towel on the edge of the tubs. The cheap sliding mirror doors at the closet in the bedroom were dirty, actually looked like a dog pee’d on one of the panels and the tracks for the mirror doors were worn and appeared to be dirty. The beds were way too soft and while it’s great to have a work desk in the bedroom it would be nice to have a phone on the desk as well. The desk chair should really should have had arms on it. Coffee from downstairs was really not good and what happened to the “bold” coffee that all the other RI’s serve, here nada – just regular and it was bad and weak. Nice bathroom amenities and the bedding and pillows were nice as well. The windows were cold air leakers big time and due to what appears to be a lot of bird nests here and there on the property bird mites are an issue here when you turn on the hot air vent. They had a pretty good breakfast with real eggs, lacked a choice of chicken/turkey sausages – only had pork bacon, but also had a selection of fresh fruit. My wife was able to get our check-in gift by pushing for it one day and in fact the GM comp’d two bottles of water as well. Capper on the last day is that Maintenance calls us up to ask us when we are leaving because they have a work order to fix the carpeting at the entrance… they got a lot more to fix than just that. The front desk did give us a great recommendation for a BBQ restaurant. All in all, no repeat for us at this one – starting to think that Marriott is heading downwards in many areas. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst customer service

Nov 29th, 2019

Worst customer service I have EVER experienced at a Marriott property. After driving all day with my 3 small children we arrived and the lady at front (who took a minute to even come to front desk) instructed me that my room which I had a confirmation # for has been given away. When I explained I had made reservation on points and had a confirmation # she advised me in front of my kids “I was welcome to stay at another hotel”. When I asked for her name she refused to give it to me. If it wasn’t so late and my kids weren’t so tired we would NOT be staying here. I will be sure to report this to Marriott customer service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A good nights sty

Sep 4th, 2019

On a 20,000 flight mile road trip I stayed here for the night. The bed was comfortable and staff professional. The room was quiet and spacious enough for my needs. The breakfast was the standard for a category 2 property located near interstate 55 TRIPADVISOR.COM USER 

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