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at the Residence Inn by Marriott Miami Airport
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Sep 10th, 2020
WE had a quick check in. The front desk was very helpful and assisted us with everything we needed and wanted. Will certainly stay here again. Breakfast service was friendly and polite at all times. Shuttle to airport very convenient and punctual. TRIPADVISOR.COM USER
If staff Members do not Deliver, fire them
Jun 17th, 2020
I have stayed here for the last 5 or 6 years. Last year I did complain about the front desk person, Jean... I see someone just commented on his customer service skills again in Jan. 2020 and manager's response is as if it has never been brought up to their attention. I had forgotten about this. The way this man talks to customers is as if he is above you, he sounds very condescending. But if management do not make any changes, and do not listen to their customers, what does this tell you? As a matter of fact...I had something booked for this weekend. I am cancelling as soon as I am done typing this. You may check your records. Besides the customer service, this is a great hotel. Breakfast room and housekeeping staff and Other front desk staff very friendly. TRIPADVISOR.COM USER
Great place to stay!
Mar 18th, 2020
We had three rooms for one night. The airport shuttle was very much appreciated. They also had happy hour drinks & appetizers the night we were there. The rooms were very nice, quiet & generously sized. There’s a nice outdoor & indoor seating area. The breakfast was excellent! My only complaint is that the “exercise room” was only the outdoor courtyard. No equipment or real area to work out. TRIPADVISOR.COM USER
Don’t stay here!
Mar 6th, 2020
I would never recommend this place. The only good thing is that there is a shuttle that goes back and forth to the airport. The Customer Service was horrible, I was over charged and my toilet Made a humming sound ALL night long. There was also a noise when you used the shower. Don’t stay here. Go somewhere else. TRIPADVISOR.COM USER
2 night stay in 2 bed suite
Feb 29th, 2020
A nice stay after initial problem with room not being ready on our arrival. I was so annoyed that the wrong credit card was used to pay my bill, after I took the time to tell the girl at check in that I would not be paying with the card I’d reserved the room online with (back in the UK) I gave her the new card for my $ account & all seemed good till I got home. It ended up costing me quite a bit more because of the currency exchange: ugghhh. TRIPADVISOR.COM USER
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