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at the Residence Inn by Marriott Miami Aventura Mall
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Always a treat to stay here
Oct 21st, 2020
I stay at this hotel at least three times per month and each time I arrive I am met with such a warm welcome from the front desk staff (Luis & Nadia). They welcome me by name as I arrive and know the exact location where I like my room to be. Hotel has a great location next to the amazing Aventura Mall. Also, for the fitness minded there is a trail directly across the street called the Soffer trail that loops the area and provides a nice path for a 3 mile run. Travelling as often as I do, its the simple things that make a visit memorable. And the staff here hits it out of the park each and every time. Well done! TRIPADVISOR.COM USER
Remodel is complete and it is stunning!
Oct 7th, 2020
The newly remodeled hotel really impressed us from its spectacular appearance all the way to the entire staff really going out of their way to make my family feel welcome and special. Their protocols for COVID-19 were excellent, the staff wore masks, and sanitizer stations placed throughout the hotel made us all feel safe and comfortable. There are also several local restaurants nearby if you don't feel like cooking in your own suite (all have kitchens with necessary supplies). We will be revisiting this gem again and again. Thank you to everyone at the Residence Inn for your kindness, safety, and for giving us that feeling of home away from home. TRIPADVISOR.COM USER
Beware of condescending front desk staff - Nadia and lack of covid protection in elevators
Oct 6th, 2020
Was treated rudely by housekeeping staff when she wanted to insert herself into an elevator that clearly stated it was for only two people or a family of 4. She rolled her eyes at us and insisted on riding with us. Covid is real right now and she showed zero concern. Checking out was a debacle too - they charged me for a service dog who is well marked and on my profile as that and then charged me $20 parking per night when the date I booked clearly stated complimentary parking. See pic. I asked Nadia who claims to be the manager to reverse it and she was incredibly rude and condescending with me. Not a way to treat a guest - especially an ambassador member. In the end the dog fee was removed. Never going back. They obviously don’t care about their guests or their safety. TRIPADVISOR.COM USER
Fernando checked me in
Oct 2nd, 2020
Fernando the Spanish guy who works overnight checked me in very quickly, he gave me a very high floor with a nice view. I stayed there for 3 nights and each night I had a peaceful sleep. Fernando helped me since day one with my reservation, my room type, and my nights. His customer service was great, speedy & reliable I can not thank Fernando enough for such a great front desk experience. I will have to come back for more nights in the future. The rooms are newly renovated, the AC in the room runs is quite and cool. The room has a nice uptown apartment feel. Thank you staff for a great stay! TRIPADVISOR.COM USER
Aug 2nd, 2020
Traveling with my spouse for business. We stayed at the Residence Inn Aventura. Excellent hotel located next to the Aventura Mall with a modern and contemporary design, we stayed for over a month. The staff there was very warm and friendly. We had lots of interaction with them and find them helpful and willing to assist us with any need we had. We stayed in the one-bedroom suite that was comfortable clean and fresh with lots of sunlight. The bed and pillows there are supper comfortable we slept well. The hotel also has a beautiful pool that I enjoy sitting at and reading in the afternoons. I highly recommend this hotel. We look forward to staying there again. TRIPADVISOR.COM USER
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