Residence Inn by Marriott Miami Coconut Grove

2835 Tigertail Avenue | Miami, FL 33133  [SEE MAP]Miami, FL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

embarrassment to Marriott

Jan 24th, 2021

As a platinum elite bonvoy member I cannot recommend this hotel. The room had a horrible stench! major humidity issue. you cannot get the stench off of your clothes. there is no doubt this hotel has a great location but the condition of the property is below par! Its sad to see that the Marriott corporation is allowing its reputation to be tarnished just to collect this roach motels franchise fees! shame on Marriott! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Bad experience

Jan 23rd, 2021

I have been a member of Marriott loyalty program for over 10 year already and Im sad to say that my stay at the Residence Inn Miami Coconut Grove was the worst one I have ever had in a Marriott hotel. Im sad to say that this hotel it is not at the level of the Marriott hotel chains and it was extremely disappointing and it in fact had a negative impact in our holidays during our stay in Miami. I was travelling with 3 other people and I recommended Marriott at it had never disappointed me and it was recognised for it great services and quality of the rooms. This case was different, it was horrible from the start. The staff at the reception was not very welcoming and provided no information of the rooms, the services (or the lack of them) and the area. Once we enter the rooms the smell of humidity was overwhelming, disgusting and just horrible. We ask to change both rooms as both were horrid but we were treated not very welcoming and she just gave us one new room. It was a bad experience from the start. The hallways were extremely dirty, this is not exaggeration. The carpets in the room with huge stains. Not all the lights worked in the room and the aircon was as extremely loud. The shower kept clogging up every time we used it. In the corridors there were towels and bags of rubbish laying around for hours and hours. The brekfast was a joke and bad one, better not to say "breakfast included" when you are just going to provide supermarket muffin and water. The oven was not working and requested help, she told us a engineer would come and fix it, then 5 minutes later she call as at the room and tell us that there was nothing they could do about the oven (it was broken, and they knew it before they gave us the room) and we could use the oven in the other room and that she could "try" to reduce the rate ($30 dollars....it is a bit of a joke after all what happened) of the room for that night for the inconvenient. The inconvenient was for the whole three days of stay for a group of 04 people that were on holidays and were supposed to have a nice stay at a hotel that was supposed to represent a good standard of service but we were wrong and our complete stay was unpleasant. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Disappointed

Dec 15th, 2020

The hotel is in a great location but unfortunately the shape of the room was uncomfortable. Starters the breakfast advertised was not correct. The signs in the lobby stated a hot breakfast in front of the location. When we showed up there was nothing. After a call to the front desk they told us we could pick up a bagged breakfast. The room was dirty. Mold on the ac closet wall, dirty air filter, hair in the bathroom (long black hairs) no one in my family has hair that long. Bathroom walls were stain and dirty. Bathtub had stains all over and the sliding door had not been cleaned in weeks. See the attached pictures TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Vacation in Miami

Oct 1st, 2020

Worst experience ever. Were never informed as to how to dispose garbage room service was spotty and manager had an attitude when providing the slightest favors. Constant construction outside or room kept baby awake the whole day. WILL NOT RECOMMEND. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Someone disappointing

Aug 4th, 2020

I've stayed at many Residence Inn by Marriott Properties across the US, and this is by far one of the worst that I've stayed at. The pictures must have been taken 10 years ago, because the property is in major need of refurbishment. The room I had was a King Studio which was sufficient for me. The room needs a definite update. The carpet is stained, the Bathroom light fixture doesn't even have a cover (exposed light bulbs), the closet door is flimsy and I was afraid to open it as it might break or fall off the tracks. The iron was broken, stove top was dirty and dresser drawers were hard to open. Guest Laundry room in Building 2 was extremely hot. They have a split unit HVAC unit but it was not turned on and the washer took 1 hr 25 minutes. Dryer took 2 hours. During this time of COVID now would be a good time to fix up your rooms, paint the building and OMG dont get me started on the thin walls. I could here the couple next door to me having sex all night..ugh. The staff that I interacted with initially (guy who checked me in was rude and curt, barely said 2 words to me, did not check my ID to confirm identity. everyone else I encountered at the front desk was very nice. The maintenance guy is kinda creepy though. TRIPADVISOR.COM USER 

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