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at the Residence Inn by Marriott Miami Coconut Grove
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Vacation in Miami
Oct 1st, 2020
Worst experience ever. Were never informed as to how to dispose garbage room service was spotty and manager had an attitude when providing the slightest favors. Constant construction outside or room kept baby awake the whole day. WILL NOT RECOMMEND. TRIPADVISOR.COM USER
Aug 4th, 2020
I've stayed at many Residence Inn by Marriott Properties across the US, and this is by far one of the worst that I've stayed at. The pictures must have been taken 10 years ago, because the property is in major need of refurbishment. The room I had was a King Studio which was sufficient for me. The room needs a definite update. The carpet is stained, the Bathroom light fixture doesn't even have a cover (exposed light bulbs), the closet door is flimsy and I was afraid to open it as it might break or fall off the tracks. The iron was broken, stove top was dirty and dresser drawers were hard to open. Guest Laundry room in Building 2 was extremely hot. They have a split unit HVAC unit but it was not turned on and the washer took 1 hr 25 minutes. Dryer took 2 hours. During this time of COVID now would be a good time to fix up your rooms, paint the building and OMG dont get me started on the thin walls. I could here the couple next door to me having sex all night..ugh. The staff that I interacted with initially (guy who checked me in was rude and curt, barely said 2 words to me, did not check my ID to confirm identity. everyone else I encountered at the front desk was very nice. The maintenance guy is kinda creepy though. TRIPADVISOR.COM USER
Motel Experience for a Well Established Hotel - Disappointing
Jul 15th, 2020
Marriott hotels have been my preferred choice for years when choosing a place to stay for business or leisure, and for that reason I decided to spend my wife’s birthday at your Residence Inn by Marriott in Coconut Grove. As we have stayed in multiple Marriotts, nationwide and abroad, we expected a pleasurable and comfortable experience. Unfortunately, I was greeted with a moldy smelling room and blood stained counter covered with dead bugs. With the present Covid 19 situation we are experiencing, I would not expect a Marriott establishment to drop the ball with cleanliness, something so critical at this day and time. I expressed my displeasure with the front desk manager in hopes that he would be accommodating and put us in another room or even offer housekeeping to come and do a more thorough sweep. Once again we were disappointed with the service as his only solution was for us to cancel the reservation and receive a refund. In the business of hospitality, customer service should be a priority and it clearly wasn’t for the staff. Considering this is a marriott brand, it reflects poorly on all chains. If we had time to book another hotel we would have canceled our reservation without hesitation. The standards you have set for this hotel is subpar and disappointing. I would not recommend this location and has forever tainted the Marriott brand for me. The little details matter and can have a huge effect on your business as a whole. I truly hope you reevaluate your staff and the overall maintenance of your property as these two factors can make a huge impact for your guests experience. TRIPADVISOR.COM USER
LISTEN TO OTHER REVIEWS REFERENCING MOLD!!
Jul 11th, 2020
Save yourself the misery and see the other reviews referencing a musty/moldy smell in the hotel rooms. We looked at two rooms and the problem is widespread throughout the hotel. 2 days later we're still washing the smell out of our clothing. TRIPADVISOR.COM USER
Jul 8th, 2020
The rooms definitely look better on the inside, with new appliances in the room. Only a one mile walk to/from the metro station good for easy access to/from the city, and a grocery store/market less than one mile going the opposite way. And you have two parks and water activities in the same vicinity. Didn't do the breakfast as I went to the market during my time there. Could definitely see myself coming back TRIPADVISOR.COM USER
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