Residence Inn by Marriott Norfolk Airport

1590 N Military Hwy | Norfolk, VA 23502-1813  [SEE MAP]Norfolk, VA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Fantastic guest services

Feb 19th, 2020

I normally do not wrote reviews about hotels, however, I feel this needed a special shout out to the ladies working the front desk. Cheryl M, Quehmah Y, a s Rachel R were beyond helpful. First of all, I did not have a reservation and simply walked in with hope they had a room. They did thankfully and not only dod they have a room but an excellent personality with lots of infectious laughter. Later after getting settled into my room I went to the business center. It was occupiedby one other person and the computer left was for some reason not connecting to the internet. They immediately got someone to go work on the computer and quickly ushered me to a guest service desk computer so I could print out important documents I needed for a meeting. They were a much needed breath of fresh air in my day. Thank you ladies, if only you knew how horrible things have been lately you really did leave an impact just showing such kindness. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Special shout out to Cheryl Mathis & Monique Barnes-Front Desk agents

Feb 16th, 2020

I cannot express enough the Wonderful service we received at this hotel. From the moment we checked in to the moment we checked out, the service was outstanding!! The room was very clean and very quiet which is a blessing. The breakfast buffet was very good! Cheryl Mathis who was working the front desk that evening went beyond her normal duties & extended her assistance in helping me in any way she could with a very special belated birthday meal I was making for my son. She also assisted me with a small gathering I was hosting that weekend his belated bday, she also suggested great places to eat & even gave us a $20 coupon off our meal which always helps and we were so appreciative of her kind hospitality. Monique Barnes -am front desk also went out of her way to suggest different points of interest & gave me directions to local shopping malls & stores. This hotel was so convenient to everything! Only a few minutes away from the airport, Norfolk Naval Base, Downtown Norfolk, Virginia Beach, local shopping outlets etc. Would highly recommend this hotel to anyone visiting Norfolk. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Easy On/Off

Feb 10th, 2020

This hotel is conveniently located off I64 and there are several restaurants in the area. There is a free breakfast and the rooms were clean and well kept. The rooms were spacious and the lighting was good and there were plenty of outlets. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great service!!!

Feb 5th, 2020

Booked this hotel because of high ratings. Have to admit, it's a little dated. But it's very clean. Furniture could use an update. Arrived to find a letter under the door that stated room had no hot water. Uh oh. Husband took luke warm shower next morning. I waited a couple of hours, still no hot water. Upon our request, the front desk had us moved to another section of the hotel that had hot water immediately. Room is laid out nicely, with small kitchen. The people that work at this hotel are some of the nicest we've ever encountered at a hotel. And that goes a long way. Airport is very close, so from around 6 til bedtime, planes take off regularly. Did not bother us a bit. Kinda cool to see planes so close. Pool looks wonderful, did not have time to swim though. I would def stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Church conference

Feb 1st, 2020

I love the hotel service. The ladies at the front desk were very inviting and helpful with assisting us with getting our hotel room modified. They made our stay very well worth it. We were given helpful information about the eating areas and shopping options. TRIPADVISOR.COM USER 

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