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at the Residence Inn by Marriott Norfolk Airport
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Old and worn
Feb 14th, 2021
Hotel is old and very worn. Needs major update. Furniture is the worst. Paid premium price but disappointed for Marriott. Indoor pool is out of order. Train is very close and walls are thin. Cleaning needs work. Dusty and had to rinse shower out. Best part is front staff. Very helpful and kind. Staff in front lived up to Marriott standards. But cleaning and hotel conditions do not. TRIPADVISOR.COM USER
Family estate business
Jan 11th, 2021
Avoid what has become a budget hotel in disguise. Used to be a well maintained property but now cannot maintain basic services as hot water. Dishes has dirt/grime, no oven pans. Even the furniture in the rooms and public areas are well used and reminiscent what you would see in a thrift store. TRIPADVISOR.COM USER
Really Gone Downhill.
Sep 21st, 2020
We have routinely used this hotel while traveling with our dog for over 10 years. After our last stay, I will never stay at this Marriott property again. While it has never been a glamorous hotel it was always clean and the staff was incredibly nice. We even returned here after our car was broken into at the property a few years ago. Do not park forward facing the railroad tracks. Our last trip the room did not feel overly clean. There was remnants of previous guests under the bed (food wrapper), the shower rod was bent almost off the wall and the curtain pooled into the middle of it. I had to hook it into the air conditioner vent to keep it open, bags of trash from other guests sitting in the hallway and the property just needs a refresh in general. But despite all of this my biggest beef was with an employee who told me that late check outs are only available to gold members and above. Which I totally get, however they did not input my member number correctly and told me I was a new member. I have been with Marriott rewards for 15 + years and my husband is platinum. I eventually called after shift change and got my late check out. But my interaction with the previous employee sealed my opinion in this property. And while the employees are wearing masks, no one is wearing them in the hallways and elevators. Sad to check Residence Inn, Norfolk Airport off my list. It was very convenient for us when we were coming through my hometown. And I am not a “ Karen”. TRIPADVISOR.COM USER
EXCELLENT MANAGER - WONDERFUL STAY
Jul 8th, 2020
My family and I were so impressed with the Welcome and Excellent Customer Service we received from the GM Rachel. Rachel treated us like it was our HOME and we were so thankful for her hospitality. We were visiting my son in the Navy and will definitely be back again to this location that Rachel called our "HOME". Thank You to Marriott for having employees like this - we are grateful. And, btw- this hotel was VERY clean and sanitized. TRIPADVISOR.COM USER
Worst Residence Inn ever
Jul 3rd, 2020
After a traveling 25 hours from the EU, we checked in at midnight. First impression at the desk was normal. Very friendly and nice desk clerk and it went downhill as we made our way to our room. People were roaming the halls, we could hear (and feel) the beat of loud music and smell marijuana. There were young ladies roaming around packs of 3 and 4. Very sketchy. We had to body slam our way into our room as the door would not open. The cloth couch was full of stains and disgusting. My husband immediately went to the desk to request a sheet or cover for it. As the minutes went by, we knew we couldn't stay at this location. The couch was dirty, the microwave was filthy, spaghetti sauce on the doorframe. We cut our stay short by 56 days and went to a different Residence Inn. Hard to believe this hotel is branded as a Residence Inn. I TRIPADVISOR.COM USER
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