Residence Inn by Marriott Portland West/Hillsboro

10555 NE Tanasbourne Dr. | Hillsboro, OR 97124-7079  [SEE MAP]Hillsboro, OR  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Bad Toilets, Poor Maintenance, Poor Cleaning

Feb 10th, 2020

Start with the toilets. They are round which is a problem for us men. Ever thought about why there are codes that call for elongated toilets with split front toilet seats in every public restroom? Worse than round, these toilets are "cut off at the front." Next there was a beer can left by cleaning staff in the front room. The coffee pot leaked on the first day all over the floor. They brought a new one, but did not take the old one or clean up the mess beyond what we had done. We complained to a staff person about the entry being full of trash and leaves and nothing was ever done. The front door "flip lock" had been broken out of the door and poorly repaired - it looked like the scab in to the door would break out easily so would not provide any security. The rain gutters all seem to leak which in Portland means there is lots of mud washed onto the sidewalks. I've stayed in a lot of Marriotts and this is my worst experience. At least the sheets and beds were clean, but in the middle of the night I hated dragging my privates on the toilet. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

In my opinion this is the best hotel in Hillsboro

Nov 13th, 2019

I have stayed in the Residence Inn Portland Hillsboro several times and I believe this is the best hotel on the west side of town. My background is that I used to travel to Asia often for business where the 5-star hotels are super clean and have excellent service. So, I am always seeking the same level of cleanliness and service when I stay in the USA. I can confirm that the Residence Inn Portland Hillsboro delivers on both. There are other hotel chains with the word "suites" in the name, but I have found these hotel "suites" to be too small. However the Residence Inn Portland Hillsboro suites are big with plenty of room to spread out. I recommend the 2 bedroom suite. It has a full kitchen, dining area, and a living room with a fireplace! There are flat screen TVs in the living room and both bedrooms. The rooms are quiet and I could not hear my neighbors. Also, the location is wonderful. You have plenty of trees and natural areas surrounding the hotel, but the hotel is walking distance to many great bars and restaurants. Also, there is a supermarket across the street if you need to stock up on food and drinks for your hotel suite. I found the rooms extremely clean and I can recommend this hotel especially for business travelers. In addition, the hotel has free breakfast, a business center, a shuttle, and many more amenities. They also allow pets! It is rare to see a luxury hotel allow dogs so you can relax and enjoy your luxury suite with your pets. The staff was very friendly and professional. Also, I noticed that this hotel caters to business travelers from around the world so they are good at customer service. Bottom line is, this is a great hotel. You can relax in your full sized suite and then walk to a nearby bar or restaurant to enjoy a meal and drinks. I highly recommend this place! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Bad experience no value to your money

May 26th, 2019

No value to your money. Room is not being clean well, I asked several time but it looks like no one care. Spiders in the room bite my kid and it took them 3 days to clean the spider nets. Beds is falling apart and not comfortable. Vegetables served in breakfast were rotten. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect for long stays

Feb 17th, 2019

I always stay in Residence Inn because is the best choice in the area. Evening complimentary food , beer and wine, pretty good breakfast and good size rooms with full kitchen. That is all what I need for long stays... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Customer Service

Dec 26th, 2018

We have stayed here to do holiday shopping for a number of years. It is close to Max for a low stress commute into downtown, and close to a number of great stores. We have always enjoyed the breakfasts, and even though a year passes between our visits, I swear the staff remembers us with friendly smiles. The front desk staff is cordial and helpful, and in particular, we want to commend Corina with the housekeeping staff. She was excellent in how our room was cared for, and she asked our initial morning if we needed anything else (more towels etc). When we returned from a hard day shopping, all the dishes were put away, and we were ready to relax. Thanks Corina! TRIPADVISOR.COM USER 

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