Residence Inn by Marriott Richmond West End

2121 Dickens Rd | Richmond, VA 23230-2003  [SEE MAP]Richmond, VA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

Very nice staff but property is in need of rennovation

Jun 30th, 2020

We stayed two nights at the Marriott Residence Inn Richmond West End while house hunting in Chesterfield County. The staff is extremely accommodating, especially under COVID-19 circumstances, and the location is relatively convenient. The unit has great potential - two Queen size beds and two separate bathroom, which was perfect for our family. The property, however, is in dire need of upgrading and rennovation. The units are old, we had ants in the kitchen before we even unpacked a few food items (coffee and cookies), and a full rennovation is really what's needed. I doubt we'll stay there again, and perhaps move to a property further south tha's newer, more clean and up-to-date. Thank you. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

They're doing their best

Mar 3rd, 2020

Employees at this property are stellar and are doing their best with what they have to work with--which is an older Residence Inn with doors that open to the exterior and lots of weird, darker corners. The physical facility itself is not great. But the people are very good, from the front desk to the hospitality staff at a very good breakfast setup. The location is very convenient for University of Richmond visits. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Noisy and unclean older property

Jan 31st, 2020

My husband and I traveled to Richmond for a basketball game at UR. We were staying one night at this property. I was very disappointed with this property that carries the "Marriott" name. This property is much older which is fine but I still expect cleanliness. When I walk into a hotel room I immediately start checking things. I pulled back the sheets and checked the pillow cases. There was make up/foundation stains on one of the pillows which meant in my mind...the entire bed was not changed. The headboard had stains and handprints all over it you could see it right away...gross. When I checked out the bathroom there was a used bar of soap sitting in the corner of the tub. In my mind, this equates to bathrooom hasn't been cleaned. If you're going to leave something that obvious you didn't clean the room. My husband went to the front desk and let me just say, they were very nice. The manager relocated us to a different room and it was a little better but I just felt creeped out all night. Very noisy..if you're looking for a peaceful night sleep, DO NOT get a room on the first floor. The people staying above us on the second floor had their kids running and screaming until 3:00 a.m. sounded like a herd of cows running around like banshees. Will most definitely NEVER stay at this hotel again and I do not recommend this property. I always stay at Marriott because I've always been happy with everything...this time was not the case. As soon as the sun came up I was ready to go home. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

I don't like the property, but it is well run

Nov 1st, 2019

This hotel is a converted motel. It is a series of separate converted motel units which are dark and not very nice. However, the hotel is well run. It is clean, the linens are in very good shape, the breakfast is set up well (okay, I am a sucker for biscuits and sausage and gravy). I don't like the location, the rooms, the layout, etc., and probably will not come back here. However, I think Marriott should promote this manager to a better, larger property. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Amazingly Well-Run Hotel

Oct 21st, 2019

I am Marriott Titanium Elite and I stay 75 nights a year at Marriott properties, including some of the very best hotels in the world, in London, in Honolulu, in Rio de Janeiro. And they all could learn something from how well this little dinky hotel in Richmond is run. From the minute we walked in the door, to the service we received, to the cleanliness of the rooms, to the quality of the breakfast, to the moment we checked out and they had our receipt already printed-out and ready to hand to us, this place was ship shape. We only stayed one night, Saturday, Oct. 19, and I will definitely return here, the next time I am in Richmond. Whoever manages this place should be promoted up the line to a premier hotel. I could name a few that should have this level of service. TRIPADVISOR.COM USER 

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