Residence Inn by Marriott Richmond West End

2121 Dickens Rd | Richmond, VA 23230-2003  [SEE MAP]Richmond, VA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

I don't like the property, but it is well run

Nov 1st, 2019

This hotel is a converted motel. It is a series of separate converted motel units which are dark and not very nice. However, the hotel is well run. It is clean, the linens are in very good shape, the breakfast is set up well (okay, I am a sucker for biscuits and sausage and gravy). I don't like the location, the rooms, the layout, etc., and probably will not come back here. However, I think Marriott should promote this manager to a better, larger property. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazingly Well-Run Hotel

Oct 21st, 2019

I am Marriott Titanium Elite and I stay 75 nights a year at Marriott properties, including some of the very best hotels in the world, in London, in Honolulu, in Rio de Janeiro. And they all could learn something from how well this little dinky hotel in Richmond is run. From the minute we walked in the door, to the service we received, to the cleanliness of the rooms, to the quality of the breakfast, to the moment we checked out and they had our receipt already printed-out and ready to hand to us, this place was ship shape. We only stayed one night, Saturday, Oct. 19, and I will definitely return here, the next time I am in Richmond. Whoever manages this place should be promoted up the line to a premier hotel. I could name a few that should have this level of service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great staff

Aug 13th, 2019

I had a very good time staying here for a couple of weeks thanks to a very friendly staff with Emily and Brenda being a big help to me. The service and love here is so genuine you can tell its not fake. The only compliant I have is weak WiFi’ in my room building 10 might be because it’s in the back corner. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

ALWAYS PERFECT

Jul 4th, 2019

We stay here very frequently as we have a son who lives in Richmond. Everything is always perfect, every time. Our room is well equipped and spotless. The pool is absolutely the best of any hotel at which we've stayed. The staff is always friendly! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

If you can't sleep, everything else doesn't matter...

May 10th, 2019

Super friendly staff. Highly functional (not luxurious) room layout and design, very nice breakfast and serviceable gym. But... like most budget accommodations, the HVAC is a single room unit that comes on and off seemingly constantly. There was no way I could figure out to leave the fan on low to avoid the start ups, and the unit banged and clanked. It seemed the refrigerator compressor was perfectly timed to come on exactly between the HVAC cycles. I was awoken every 20 minutes. It made my 7 hour drive back home with my daughter's college stuff very difficult. I'm a seasoned traveler; I forgot my earplugs. Shame on me. TRIPADVISOR.COM USER 

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