Residenz Hotel am Festspielhaus

Josef-Wulff-Str. 75 | Recklinghausen 45657  [SEE MAP]Recklinghausen  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Reception team let the whole pace down

Sep 18th, 2018

We have stayed here several times and find the accommodation and location, for us, perfect. There have been reviews saying staff are not the friendliest, but this has not been our experience - until this trip. The lady on the desk at night was the exception, she would greet us as we walked in, otherwise we were invisible. One lady, I never got close enough to read her name badge, would actually move off to do something else as we approached the desk, leaving someone else to come over. One morning, being determined to be noticed, I said good morning but was ignored. I said it again and the lady said "we were talking". Most hotels train staff to stop what they are doing to acknowledge visitors - it seems that here the opposite applies - find something to do to ignore them. It will not put us off coming here, as we like it in spite of reception, but not because of it. And all other staff, restaurant, cafe and shop are very friendly, it is clean, spacious and has good facilities. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Sorry I don't understand what you mean as "title your review".

Aug 23rd, 2018

We were very comfortable in our room. Very silent, quiet, clean, large enough for a short stay.The hotel location was good. The restaurant was good. We did not use the spa, but some of our friends did and they said it was very good.. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

So much more than just an old people's home - worth a visit, even just for lunch or dinner!

Jun 18th, 2018

I know the hotel accommodation is a little dated but the size of the rooms and the price make up for it. Service is extremely good and so is the food. So don't get put off by some negative feedback - you do get a lot for your money! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

A special stay

Feb 25th, 2018

This hotel has many parkingspaces outside. Inside hotel they have a hairdresser next to the reception. The special about this hotel is that its located inside a complex of senior apartments . Hotel rooms are flats within a big senior complex. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Lovely spacious appartment

Jan 9th, 2018

Enjoyed our stay. Wellness centre open until 2200. Was ideal for us as we only arrived at 2030. Gave us enough time for a swim and sauna. We will be back. Could do with some bigger pillows but not bad overall. TRIPADVISOR.COM USER 

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