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Aug 6th, 2020
We had an amazing stay in Rinela Beach. Staff always friendly&helpful, good food and cocktails. We recommend to book dinner at taverna with nice sea view. Thanks for all fitness classes! We would definitely come back. TRIPADVISOR.COM USER
Understaffed and no disabled access
Aug 5th, 2020
This hotel has two major flaws: 1 - no access for disabled or push chairs 2 - seriously understaffed The first one affects the right to represent a 5 star hotel, you can't get to the pools, beach, rooms or lobby without having to go through stairs, from start to finish, it makes your stay miserable, at the lobby, where the main restaurants and bars are, there's one toilet for which you have to go through stairs, it makes social distancing impossible if you have 200 guests drinking and eating, if you're like me, with a disability and a small child, it's not ideal The second one is even more serious, being understaffed means you have to queue and wait, wait and queue for every single service, it makes your life and the work of the staff more difficult, some staff are amazing and push their limits, like the maitre at the main restaurant, other staff are just annoyed and make the less possible effort due to the huge workload, if you want a proper drink, you must to go to the main bar and wait for the waiters, or queue at the bar and wait, if you go to the beach, the sand is filled with empty cups, napkins and garbage as there's nobody cleaning, we stayed for 15 days, I can testify the beach wasn't cleansed properly, the housekeepers have a huge amount of rooms each, so try to make as much as they can, sometimes they forget to leave your soap, others, they forget to refill the minibar, other days, they forget the shampoo, but I must say, they work with a huge smile and the room was always properly cleaned If you want a drink at the pool you must queue, if you want a snack you must queue, queues are the normal and it's not what I've witness at an alleged 5 star hotel Really sad, won't give this hotel another chance next time TRIPADVISOR.COM USER
Aug 3rd, 2020
The resort is placed in Kokkini Chani, very close to Hersonissos and the capital of Crete, Heraklion. Starting with the staff, they are very professionals and friendly. That made us feel like home from the first moment we arrived. They just can't do enough for you! The rooms are big, sunny and clean to perfection which offered us a comfortable stay and peace of mind as they are very careful with the controlling procedures about the new pandemic. The bars are amazing with a great variety of quality drinks and the restaurants offer you plenty of choices including international cuisine and traditional dishes as well, all made by exceptional local products. There are no words to describe the beach... It's exactly what you need! Enormous and sandy with the most comfortable sunbeds I've ever lied on. The service is very quick and they were always trying to do the best for us. All the above, combined with a peaceful environment offer you the best holidays you could have. We recommend this resort to everyone and it's certain that we are coming back! TRIPADVISOR.COM USER
Very nice hotel!!!
Jul 26th, 2020
It was a great week spending on your hotel. Everything was so good. Tasty food,amazing views, fantastic and friendly staff. We enjoyed our holiday, and for sure we will come back and suggest our friends!! Thank you very much!! TRIPADVISOR.COM USER
Excellent resort hotel
Jul 24th, 2020
We visit this hotel recently and we left really satisfied! Excellent service and location! Very clean rooms and staff! They keep health and safety measures! Thank you rinela staff for great vacations and hospitality TRIPADVISOR.COM USER
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